Delivery jobs in Malaysia

A general outline of the roles and responsibilities of the position of FOH staff is provided below butnot limited to:

1. 1. Welcome and help customers as they come into the restaurant and take their orders
2. 2. Process customers’ orders and generate their bills
3. 3. Handle and process all instore and online orders
4. 4. Present to customers the services and active offers and promotions
5. 5. Serve and pack warm foods to customers in an effective manner and in strict accordance with the orders of the customers
6. 6. Service to customer complaints and questions, resolving issues where possible and referring customers to managers if required
7. 7. Assist kitchen staff and outdoor delivery staff whenever such assistance is required
8. 8. Clean all tables after the customer leaves and prepare for the next set of customers
9. 9. Ensure supplies, such as napkins, condiments, utensils and cleaning supplies are refreshed regularly or whenever necessary
10. 10. Ensure work areas, such as cashier counter, and customer areas are clean and organized
11. 11. Process cash, credit card payments using cash registers and POS system
12. 12. Submit necessary reports
13. 13. Ensure the stock room is in order and stock is replenished regularly (Stocktaking)
14. 14. Complete understanding of services & products provided
15. 15. Maintain a positive and professional approach with coworkers and customers

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