Customer Service à Grande-Bretagne

This position is based on a Cruise Ship

• Completed medical education and hold a medical degree from a recognized college or university.
• Hold a current valid medical license.
• Board certification or similar international certification in Plastic Surgery or Dermatology preferred but not required.
• Comfortable with giving presentations/speaking in front of large groups.
• Fluency in English.
• Strong interpersonal skills.

Reports to: Spa Manager

The Medi-Spa Physician administers cosmetic medical procedures to onboard guests. They must possess the clinical knowledge to administer these procedures safely and effectively, and be able to explain all aspects of the products and services accurately. Excellent communication skills and the ability to provide aesthetic medical solutions are essential. They work with the Medi-Spa Sales Consultant, who assists with sales, marketing, and promotional activities, and may translate if necessary. The Physician should cross-promote spa services and review all treatment plans organized by the Sales Consultant. Position requirements include working independently, promoting services, enthusiasm, customer service skills, presentation skills, teamwork, and basic computer knowledge.

• Be punctual for appointments.
• Provide professional medi-spa services following protocols.
• Conduct patient follow-up as needed.
• Support the spa and guest needs with flexible scheduling.
• Care for equipment and manage supplies to control costs.
• Follow pricing policies and complete medical records for each guest.
• Cross-promote other spa services.
• Maintain sanitation and sterilization standards.
• Manage inventory of medical products and supplies.
• Communicate incidents involving staff or guests to management.
• Handle guest questions and concerns professionally.
• Respond promptly to guest requests.
• Maintain a positive work environment and participate in training and meetings.
• Assist in spa operations and train new staff in medi-spa services.
• Follow operational policies and report daily and end-of-cruise reports.

• Review guest consultation information prior to services.
• Complete and store medical records and consent forms.
• Review aftercare instructions and schedule follow-up appointments.
• Keep treatment rooms clean, organized, inviting, and properly stocked.
• Perform end-of-day cleaning and inventory procedures.

Maintain a safe, stress-free environment. Book only qualified services, and adhere to policies for protection, sanitization, and service procedures. Follow staff guidelines for hygiene, PPE, disinfection, and documentation.