CUSTOMER SERVICE (Immediate Joiners!)

Sperton Global AS; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service solutions firm in Petaling Jaya is seeking proactive individuals to manage client interactions. You will serve as a single point of contact, ensuring timely responses to customer inquiries and resolving issues effectively. Full training and opportunities for growth are provided. Ideal candidates will have strong problem-solving skills and an empathetic approach to customer service.

Qualifications

• Proactive and empathetic problem-solvers are ideal candidates.
• Support provision and issue resolution are key responsibilities.
• Full training and growth opportunities are provided.

Responsibilities

• Serve as a single point of contact for internal partners and external clients.
• Ensure customer inquiries are answered in a timely fashion.
• Conduct analyses to address customer issues and provide updates.

Skills

Proactive problem-solving

Empathy

Customer service

Job description

Overview

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
• Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
• Conduct necessary analyses to address customers' issues, and provide regular updates to the customers.
• Develop and maintain customer portfolio through regular calls and face to face interaction, as needed.

Qualifications

• Ideal candidates: proactive, empathetic problem-solvers
• Responsibilities: provide support, resolve issues, ensure customer satisfaction
• Full training and growth opportunities provided