Customer Service - AM

OCBC; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading financial institution in Cyberjaya, Malaysia, is seeking a Customer Service Officer to serve as the first point of contact for customers. You will resolve inquiries, provide product information, and enhance customer trust and loyalty. The ideal candidate holds a degree or diploma and has strong communication and problem-solving skills. The role offers a competitive salary and benefits as well as opportunities for personal and professional growth.

Benefits

Competitive base salary

Holistic, flexible benefits

Industry-leading learning and development opportunities

Qualifications

• Relevant customer service experience.
• Ability to work in a fast-paced environment.
• Strong analytical skills focused on solutions.

Responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Provide product information and recommendations to customers.
• Identify and escalate complex issues to the relevant teams.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Customer-centric approach

Education

Degree or diploma in any field

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold: to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate how we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, businesses, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is a broad overview of the job profile. A definitive job description should be reviewed and discussed between you and your manager.

Customer Service Officer

**Why Join**
Imagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction.

**How you succeed**
It starts with a genuine interest in understanding our customers' needs and concerns. You'll need to be proactive, empathetic, and solution-focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you'll not only resolve issues but also identify opportunities to upsell and cross-sell, driving business growth.

**What you do**
- Respond to customer inquiries via phone, email, or in person, resolving issues efficiently and effectively.
- Provide product information and recommendations, helping customers make informed decisions.
- Identify and escalate complex issues to relevant teams, ensuring seamless resolution.
- Collaborate with internal stakeholders to resolve customer complaints and feedback.
- Continuously update your knowledge of our products and services to provide accurate and helpful support.

**Who you are**
- A degree or diploma in any field, with relevant customer service experience.
- Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
- Strong problem-solving and analytical skills, with a focus on finding solutions.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Positive attitude, with a customer-centric approach and a passion for delivering exceptional service.

**What We Offer**
- Competitive base salary.
- A suite of holistic, flexible benefits to suit every lifestyle.
- Community initiatives.
- Industry-leading learning and professional development opportunities.
- Equal opportunity and fair employment based on ability and fit with our culture and values.
- Focus on your wellbeing, growth, and aspirations, as well as our customers' needs.