Customer Service jobs in Malaysia

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that go beyond the product. Founded in 2017 as a direct-to-consumer (D2C) display technology specialist, PRISM+ quickly became the number one monitor and smart TV brand in Singapore. Known for its affordable premium offerings and award-winning customer experience, the brand has expanded to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and be part of a journey where innovation meets impact. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

If you are a high-achieving graduate seeking a career that combines strategic thinking, data analytics, and practical execution, PRISM+ offers a Management Associate position designed to develop future operations leaders.

You will work directly with the Chief Operating Officer and rotate across key departments (operations, customer service, HR, marketing, etc.) to gain comprehensive exposure to how an e-commerce business operates end-to-end. Your mission: identify inefficiencies, build scalable systems, and optimize performance across the entire value chain.

• Collaborate with the COO on high-impact, cross-functional initiatives that enhance operational efficiency and scalability.
• Analyze large datasets to identify bottlenecks, performance gaps, and opportunities for improvement in logistics, warehousing, delivery, and customer support.
• Develop dashboards and reporting tools to monitor real-time metrics and support data-driven decisions.
• Design and implement operational improvement projects, including cost reduction, process automation, and quality enhancement.
• Coordinate with tech, product, and customer service teams to align operations with business objectives.
• Take ownership of key projects to streamline SOPs, reduce turnaround times, and improve customer satisfaction.
• Rotate across departments to develop a thorough understanding of operations and identify synergy opportunities.

• Bachelor's degree in Engineering, Business, or related fields.
• Strong data analysis skills with proficiency in Excel, SQL, or BI tools (e.g., Tableau, Power BI).
• Ability to multitask and meet deadlines in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Effective written and verbal communication abilities.
• Highly organized with keen attention to detail.
• Passion for efficiency, optimization, and continuous improvement.

Benefits include:

• Attractive remuneration package
• Annual outpatient benefits (including dental and optical)
• Health insurance
• Free Bubble Tea every Friday
• Annual salary increments
• Performance bonuses
• Birthday leave