Executive Customer Service - Airline Ticketing & Reservations

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking an Executive Customer Service representative to manage incoming customer requests related to ticketing and flight reservations. The ideal candidate will be proficient in English and Bahasa Malaysia, with prior experience in the travel industry preferred. This position offers a structured salary increase and various benefits including annual and medical leave, as well as performance bonuses.

Benefits

Attractive Basic Salary

Attendance Allowance

Performance Related Bonus

Medical and hospitalization insurance coverage

Qualifications

• Experience in ticketing and customer service in the travel industry will be an added advantage.
• Possess initiative, dynamic and highly motivated.
• Result-oriented team player with good interpersonal skills.

Responsibilities

• Manage incoming calls and emails from customers pertaining to ticketing and flight reservations.

Skills

Excellent command of spoken and written English

Excellent command of spoken and written Bahasa Malaysia

Interpersonal skills

Ability to work independently

Team player

Education

SPM/STPM/Diploma/Degree in any discipline

Job description

Overview

Executive Customer Service - Airline Ticketing & Reservations: The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

Responsibilities

• Manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

Qualifications

• SPM/STPM/Diploma/Degree in any discipline
• Excellent command of spoken and written English and Bahasa Malaysia
• Experience in ticketing and customer service in the travel industry will be an added advantage
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

Package

• Attractive Basic Salary: RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation.
• Attendance Allowance: can earn up to RM900 per month upon confirmation only
• 5% of Performance Related Bonus on a quarterly basis upon confirmation only
• Contact Centre Operating Hours: 24/7
• Work days/Hours: 5 day week, shift based; off days based on roster
• 15 days Annual Leave / 14 days Medical Leave
• Medical and hospitalization insurance coverage