AI & Automation Operations Architect

Wahed Invest; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global fintech company is seeking an AI and Automation Operations Associate based in Kuala Lumpur. The role focuses on operational excellence through automation in Customer Service, Marketing, and Compliance, with opportunities to design and implement intelligent solutions. The ideal candidate has 2-4 years of relevant experience, proficiency in SQL and Excel, and is passionate about using technology to improve business processes.

Benefits

Direct mentorship from leadership

Tangible impact on the business

Work in a global diverse team

Qualifications

• 2-4 years of experience in an analytical, operations, or automation-focused role.
• Advanced proficiency in Excel/Google Sheets.
• Hands-on experience with automation platforms like Zapier.

Responsibilities

• Analyze customer experience ticket data to identify pain points and develop automation solutions.
• Automate aggregation and review of marketing metrics.
• Develop and maintain automated scripts and workflows for routine data tasks.

Skills

Analytical skills

Automation proficiency

Entrepreneurial mindset

Problem-solving

Communication skills

Tools

SQL

Google Apps Script

Data visualization tools

Job description

A global fintech company is seeking an AI and Automation Operations Associate based in Kuala Lumpur. The role focuses on operational excellence through automation in Customer Service, Marketing, and Compliance, with opportunities to design and implement intelligent solutions. The ideal candidate has 2-4 years of relevant experience, proficiency in SQL and Excel, and is passionate about using technology to improve business processes.