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Customer Service jobs in United States
Customer Service Representative Mandarin Speaker
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Customer Service Assistant Mandarin Speaker
Customer Operations Executive
IT Service Desk Analyst - Fixed Term Contract
SERVICE CREW / BAR CREW / KITCHEN CREW
Export Specialist
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Connect with headhunters to apply for similar jobsCX (Customer Experience) Tech, Tier 3 Technician - Thai
CX (Customer Experience) Tech, Tier 3 Technician - Thai
Warner Media, LLC.
Petaling Jaya
MYR 30,000 - 50,000
Business Support Executive (HK Support, iGM)
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Expeditors International of Washington, Inc.
Petaling Jaya
MYR 30,000 - 60,000
Sales Advisor
Manager, B2B (Field Sales)
Manager, B2B (Field Sales)
Executive, Business Development (B2B)- Penang
Agent - Ocean Import Customer Service
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Sales Consultant PF - Southern
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Customer Service Representative Mandarin Speaker
SCM Asia Sdn Bhd
Shah Alam
MYR 20,000 - 100,000
Job description
Job Responsibility
Customer Support
Job Requirements
Customer Support
- Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
- Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
- Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
- Log and track customer issues, feedback, and recurring concerns for process improvement.
- Maintain service standards in line with company KPIs and SLAs.
- Monitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
- Ensure accurate order processing, fulfillment, and post-sales support.
- Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
- Support the coordination between the customer service team and warehouse, logistics, and inventory teams.
- Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)
- Identify and escalate technical or data issues related to platform integration.
- Coordinate with IT or tech vendors to ensure smooth communication between systems.
- Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.
Job Requirements
- Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
- 1â2 years of experience in customer service, preferably in eCommerce or online retail.
- Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).
- Basic understanding of system integration (ERP/OMS/CRM) is preferred.
- Excellent written and verbal communication skills in English, Mandarin, and Malay.
- Strong problem-solving abilities and attention to detail.
- Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.
- Team-oriented with a passion for delivering outstanding customer experiences.
- EPF, Socso & EIS
- Annual Leave
- Birthday Leave
- Medical Claim
- Bonus
- Company Trip
- Birthday Ang Pao
- Dental Claim
- Spectacle Claim
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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