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Online Customer Success Specialist Hybrid - Sales & Support
Job summary
A leading online service provider in Selangor is looking for a Customer Service Executive to manage customer enquiries and support online operations across platforms like Lazada, Shopee, and TikTok. The ideal candidate should have experience in customer servicing, be proficient in both Malay and English, and possess good communication skills. This role follows a hybrid work arrangement, requiring weekend support during online shifts. Additional incentives are available for achieving sales targets.
Benefits
Qualifications
- Experience in online customer servicing.
- Willing to work online during and after office hours, weekends, and public holidays.
- Required languages: Malay and English.
- Understanding of basic operations of web applications.
Responsibilities
- Manage customer enquiries across multiple platforms including Lazada, Shopee, and TikTok.
- Troubleshoot SIM and eSIM usage issues.
- Update product listings for accuracy on various online platforms.
- Provide weekend support during work-from-home shifts.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.