Customer jobs in Indonesia

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni‑channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state‑of‑the‑art in‑house Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data‑driven and growth‑focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day‑to‑day activities to ensure that operations will run smoothly.

• Generate daily and monthly operational related data reports, analyze quantitative data, and work with related teams to identify and solve problems.
• Responsible for all day‑to‑day operational aspects of the retail inventory management, monitor of ordering issue, and other key related to ecommerce operations.
• Develop and implement data visualization/dashboard, data analytics and other strategies to generate actionable insights.
• Support teams in defining business processes, developing operational roadmaps, and associated system requirements.
• Coordinate with the warehouse to ensure successful execution of fulfillment, orders and processes to accommodate client needs and requests.
• Respond to troubleshoot, and resolve daily receiving, fulfillment, and delivery issues, piecing together the end‑to‑end story to identify root causes and see cases through to resolution.
• Perform other relevant duties according to the business needs.
• Support processes to ensure all aspects of the ecommerce operations run smoothl

• University degree in any related field
• 1-3 years of experience in Operations, Fulfillment, Supply chain or any related fields
• Good attention to details and good ability to analyze data
• Thrive in a fast‑paced start‑up and Ecommerce environment

• You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
• We believe in an end to end omni‑channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
• We believe in the combined power of creative genius and a data‑driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
• We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.

We are a scale up: the sophistication of a small multinational, with the agility of a start‑up. This means you get to work on cutting‑edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head‑on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after‑work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Learning at Intrepid is constant and dynamic. You will have access to formal training through face‑to‑face sessions, coaching and our very own Intrepid Academy. On top of that, real‑world experience such as leading clients, working with advanced tech, and mastering best‑in‑class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever‑expanding business, the opportunities for your development are endless.

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties