Product Manager

PT Sahabat Kirim Digital; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company in Jakarta Utara is seeking a passionate Product Manager to drive growth for their payment products. The role involves leading the product lifecycle, enhancing customer experiences, and collaborating with cross-functional teams. Candidates should have at least 3 years of experience in product management within related industries. Strong communication and organizational skills are essential, along with a passion for solving user problems. This position offers significant opportunities to influence product performance and user engagement.

Qualifications

• Minimum 3 years of working experience as a Product Manager in fintech or payment-related industries.
• Excellent communication skills and ability to work with cross-functional teams.
• Highly organized, detail-oriented, and capable of managing multiple initiatives.

Responsibilities

• Lead end-to-end product lifecycle including research, requirement gathering, and execution.
• Analyze product and user behavior data to drive optimization.
• Monitor product performance using metrics such as conversion rates and retention.

Skills

User acquisition

Product performance analysis

Customer experience improvement

Loyalty programs

Cross-functional collaboration

Job description

We are looking for a passionate and analytical Product Manager to drive the growth of our core payment products. This role focuses on user acquisition, activation, retention, and overall product performance. You will work cross‑functionally with engineering, design, operations, and business teams to deliver product solutions that directly impact company growth.

Experience in loyalty programs and customer experience is highly valuable, especially for improving user lifecycle, building engagement strategies, and optimizing conversion funnels.

Key Responsibilities

Lead end-to-end product lifecycle: research, requirement gathering, prioritization, design, execution, and performance analysis.

Develop and execute product strategies focusing on user acquisition, activation, retention, reactivation, and engagement.

Conduct user research and translate insights into clear product requirements and PRDs.

Analyze product and user behavior data to drive optimization and continuous improvement.

Collaborate closely with engineering, design, QA, business, and operations teams to ensure timely and successful product delivery.

Monitor product performance using metrics such as conversion rates, retention, churn, and overall product usage.

Identify opportunities to optimize cost efficiency, process automation, and overall product scalability.

Support initiatives related to customer experience improvement and loyalty program enhancement (if applicable).

Requirements

Minimum 3 year of working experience as a Product Manager in the Internet, fintech, or payment-related industries.

Passionate about building products that solve real user problems, with strong logical thinking and rapid learning ability.

Excellent communication skills and ability to work with cross-functional teams.

Highly organized, detail-oriented, and capable of driving multiple initiatives simultaneously.

Experience with customer experience improvement or loyalty program development is a strong plus.

Ability to independently manage and follow through product initiatives from ideation to launch.