Front Office Staff

Siloam Hospitals Group; Jakarta Utara; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A healthcare organization in Jakarta Utara is seeking a Front Office Staff to be the first point of contact for patients, ensuring their experience is positive and organized. The ideal candidate will hold a Bachelor's degree and possess excellent interpersonal and communication skills. Responsibilities include supervising front-line teams, responding to inquiries, and maintaining an organized front desk. This dynamic role requires someone detail-oriented, empathetic, and able to thrive in a fast-paced environment. Working shifts is essential.

Qualifications

• Minimum Bachelor's Degree in relevant fields.
• Strong interpersonal and communication skills.
• High level of professionalism and service orientation.
• Familiarity with front office systems and EHR.
• Detail-oriented, proactive, and solution-driven.
• Willingness to work in a shift system.

Responsibilities

• Ensure the front desk area is organized and stocked.
• Deliver friendly customer service to patients.
• Supervise front-line teams including receptionists.
• Handle patient inquiries and requests professionally.
• Respond calmly to urgent situations.
• Support smooth front office operations.

Skills

Interpersonal skills

Communication skills

Customer service

Organizational skills

Problem-solving

Education

Bachelor Degree in Communication, Healthcare Administration, Business Administration

Tools

Electronic Health Records (EHR)

Microsoft Excel

Microsoft Word

Front office systems

Job description

Be the first smile our patients see — and the calm presence they rely on.

As a Front Office Staff, you play a vital role in shaping patient experience from the moment they arrive. If you enjoy interacting with people, staying organized in a fast-paced environment, and being part of a supportive healthcare team, this role is for you.

What You’ll Do:

• Ensure the front desk area is always neat, organized, and well-stocked with necessary materials
• Deliver timely, accurate, and friendly customer service to patients and visitors
• Train, supervise, and support front-line teams, including receptionists, security guards, and call center agents
• Handle patient inquiries, requests, and complaints with professionalism and empathy
• Respond calmly and effectively to urgent situations or emergencies
• Support smooth front office operations in a dynamic healthcare environment

What We’re Looking For:

• Minimum Bachelor Degree (S1) in Communication, Healthcare Administration, Business Administration, or related fields
• Strong interpersonal and communication skills with a patient-focused mindset
• High level of professionalism, empathy, and service orientation
• Familiarity with front office systems, Electronic Health Records (EHR), and Microsoft Office (Excel & Word)
• Able to thrive in a fast-paced environment and adapt quickly to changing situations
• Detail-oriented, proactive, and solution-driven
• Willing to work in a shift system.