Service Operations Lead - Customer Care & After-Sales

PT AiJOY Home Technology Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading home technology firm located in Jakarta Utara is seeking an experienced Service Supervisor to establish and manage customer service and after-sales operations. The role involves supervising service teams, designing service processes, and handling customer inquiries to enhance satisfaction. Candidates should have at least one year of experience in customer service or after-sales, with a preference for those familiar with water purification products. This position is crucial for supporting brand reputation and business growth.

Qualifications

• Minimum 1 year of experience in customer service or after-sales service.
• Experience supervising service teams or service centers is preferred.
• Experience in after-sales service or water purification products is advantageous.

Responsibilities

• Establish and manage an efficient customer service and after-sales system.
• Design and implement customer service processes in line with company strategy.
• Supervise daily operations of customer service teams and external service partners.
• Handle customer inquiries, product consultation, and complaints.

Skills

Customer service management

Team supervision

After-sales service

Problem-solving

Job description

A leading home technology firm located in Jakarta Utara is seeking an experienced Service Supervisor to establish and manage customer service and after-sales operations. The role involves supervising service teams, designing service processes, and handling customer inquiries to enhance satisfaction. Candidates should have at least one year of experience in customer service or after-sales, with a preference for those familiar with water purification products. This position is crucial for supporting brand reputation and business growth.