Senior E-commerce Specialist

PT. HaiZhen Cosmetics Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic beauty brand company is seeking a Senior E-commerce Specialist to enhance online sales across platforms in Indonesia. The role involves managing e-commerce operations, analyzing performance metrics, and ensuring customer service excellence. Candidates should have 2–3 years of relevant experience, familiarity with platforms like TikTok Shop and Shopee, and strong analytical skills. A background in the beauty industry is a plus. Join us in promoting high-quality Korean cosmetics and shaping our presence in the beauty market.

Qualifications

• 2–3 years of hands-on experience managing e-commerce platforms in Indonesia.
• Strong understanding of e-commerce operations and digital marketing basics.
• Experience in the beauty industry is a strong plus.

Responsibilities

• Manage daily operations for official stores on multiple e-commerce platforms.
• Ensure pre-sales and after-sales service excellence through coordination with customer support.
• Analyze performance data and market trends.

Skills

E-commerce platform management

Analytical skills

Communication skills

Teamwork

Problem-solving

Tools

TikTok Shop

Shopee

Lazada

Tokopedia

Sociolla

Job description

We are a dynamic and emerging beauty brand company dedicated to introducing and promoting high-quality imported Korean cosmetics. As a fast-growing startup, we are looking for a talented and driven Senior E-commerce Specialist to strengthen our online sales performance and help shape our presence in the Indonesian beauty market.

Position Overview

The Senior E-commerce Specialist will be responsible for the day-to-day management, optimization, and growth of our e-commerce channels in Indonesia. You will execute strategies to improve store performance, drive sales, and enhance customer experience on key platforms. This role requires strong operational skills, platform knowledge, data analysis capabilities, and a proactive approach to problem-solving. You will work closely with the Head of E-commerce and cross-functional teams to ensure consistent brand messaging and seamless operations.

Platform Operations Management

• Manage daily operations for official stores on platforms such as TikTok Shop, Shopee, Lazada, Tokopedia, and Sociolla.
• Handle product listings, pricing updates, stock synchronization, and order processing.
• Monitor and optimize store ratings, user reviews, and overall performance.
• Support the development and execution of promotional campaigns and marketing.
• Track key metrics (GMV, conversion rate, user growth, repurchase rate, AOV) and provide actionable insights for improvement.
• Collaborate with marketing to implement targeted strategies to increase visibility and conversion.

Customer Experience & Service Coordination

• Ensure pre-sales and after-sales service excellence through coordination with customer support teams.
• Work with logistics to maintain accurate inventory and smooth order fulfillment.

Data Analysis & Reporting

• Analyze performance data and market trends to identify growth opportunities.
• Prepare regular performance reports and suggest operational improvements.
• Partner with the Head of E-commerce, marketing, and supply chain teams to execute strategies.
• Provide recommendations for new features, campaigns, or tools that could boost sales or operational efficiency.

Qualifications

• Minimum 2–3 years of hands‑on experience managing e-commerce platforms in Indonesia.
• Familiarity with TikTok Shop, Shopee, Tokopedia, Lazada, and Sociolla.
• Strong understanding of e-commerce operations, digital marketing basics, and platform algorithms.
• Good analytical skills with the ability to interpret data and create actionable plans.
• Excellent communication and teamwork skills.
• Proactive, detail-oriented, and results-driven mindset.
• Experience in the beauty industry is a strong plus.

We are a Korean skincare brand that combines advanced beauty innovation with natural ingredients. We create high-quality, gentle, and effective products designed to hydrate, soothe, and protect the skin. With a growing presence worldwide, our company is dedicated to bringing the best of K-beauty to the global market while inspiring confidence and self-care.