Contact Center Manager à Grande-Bretagne

Snap Inc (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat (https://www.snapchat.com/) , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio (https://ar.snap.com/lens-studio) , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles (https://www.spectacles.com/) .

We’re looking for a Client Partner on a FTC to join the Snapchat Sales Team based in London.

The SMC team works with challenger brands, disruptive business models, and high-growth, high opportunity advertisers.

As a Client Partner, you’ll act as a business owner to develop and grow the UK business. You’ll develop a go to market strategy with agencies and advertisers of varying maturity levels to activate new advertisers on Snapchat and deliver substantial revenue growth.

This role requires natural leadership abilities; confidence using analytical tools to synthesize insights; and strong client-facing skills, especially the ability to tell a story with data that proves the value of partnering with Snap. Client Partners should be deeply curious about new business models and have strong industry expertise, demonstrate comfort with ambiguity and possess expert problem‑solving skills to remove barriers and accelerate growth.

• Build and develop strategic insights, identify opportunities and provide structured reporting on performance in their market
• Help define the go to market strategy to unlock new business opportunities in the UK
• Lead on new business Initiatives and partner with the Sales and XFN teams
• Ensure that our clients receive the highest level of appropriate sales and operational customer service, across both their own and vertical/regions book
• Analyze campaign performance statistics and recommend performance enhancements
• Maintain deep expertise on Snapchat products and developments and leverage that understanding to identify cross‑selling opportunities relevant to customers’ business goals
• Conduct market analysis to identify, prioritize, and secure new business opportunities independently based on a deep understanding of your region and the business strategies of your customers
• Create persuasive sales presentations using market trends, creative insights, campaign analysis and case studies
• Develop and co‑ordinate the best sales propositions/practices for client interaction, sales and service, keeping pace with innovation on the platform and ads products. Deciding the best service levels and support to maximise customers scale within their vertical or region
• Consistently deliver on sales targets by taking ownership of a market segment and applying an entrepreneurial approach
• Own reporting and stakeholder management for market vertical/market needs

• Bachelor’s degree or equivalent preferred
• Ability to speak English fluently
• 6+ years of marketing, brand advertising, media sales and/or online advertising experience

• Someone who’s up for the challenge of building something from the bottom up
• Passion for Snap Inc. products and marketing!
• Strong existing relationships with top marketing decision makers in the UK market both on the agency side and advertiser side
• Extensive knowledge of performance marketing including industry trends, measurement and attribution approaches, and competitive product knowledge
• Excellent communication and presentation skills, including the ability to build trust with C‑level clients by understanding their business needs and tailoring communications
• Ability to win the support of internal stakeholders across product, marketing, and support teams, and advocate for your customers
• A proven track record of reaching and exceeding sales goals, and achieving success within a highly dynamic, rapidly changing environment
• A team‑first approach and commitment to developing the skills and careers of less experienced team members

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"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

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