Customer Service Advisor

Venatu Consulting Ltd; Greater Lincolnshire; On-site; GBP 26,000; Full time

Job summary

A consulting firm in Barton-upon-Humber is seeking an enthusiastic Customer Service Advisor. This full-time office-based role offers a salary of £25,747 per annum with a £500 quarterly bonus. The position involves handling customer enquiries, maintaining records, and striving for customer satisfaction without weekend or evening shifts. Applicants should have prior customer service experience and excellent communication skills.

Benefits

Access to health & discount platform after 1 year of service

Full supportive 4-week training programme

Free onsite gym (available 24/7)

Free onsite parking

Complimentary refreshments throughout the day

Fantastic progression opportunities

Qualifications

• Ability to commute to Barton-upon-Humber daily.
• Previous experience in customer service (call centre, retail, hospitality, etc.)
• Experience working towards targets.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries.

Skills

Excellent written and verbal communication skills

Strong organisational skills

IT literate with good Microsoft proficiency

Job description

Overview

We're looking for enthusiastic individuals to join our client in Barton-upon-Humber! Whether you come from a call centre, hospitality, or retail background, full supportive training is provided.

Customer Service Advisor – No Weekends or Evenings!

£25,747 per annum + £500 quarterly bonus

Monday to Friday, 8:55am – 5:30pm (8 hours per day, 40 hours per week)

Permanent

This is a full‑time, office‑based position, and applicants must be able to commute to Barton‑upon‑Humber daily.

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive 4‑week training programme
• EE discount
• Staff discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure satisfaction
• Liaise with showrooms
• Proactively resolve customer queriesBuild and maintain strong relationships
• Escalate issues where necessary
• Handle complaints professionally
• Strive to improve customer satisfaction and retention

Qualifications

• Ability to commute to Barton‑upon‑Humber daily
• Previous experience in customer service (call centre, retail, hospitality, etc.)
• Experience working towards targets
• Excellent written and verbal communication skills
• IT literate with good Microsoft proficiency
• Strong organisational skills

How to Apply

Does this sound like your next role? If you're a self‑motivated individual with a passion for delivering exceptional customer service, we want to hear from you! If calling the office, please ask for Jess Patterson.