Customer Service Representative

JMC Aviation; Stansted Mountfitchet; On-site; GBP 20,000 - 28,000; Full time

Job summary

A recruitment company specializing in aviation is seeking a Customer Services Representative based in Stansted. This permanent role requires a high level of customer service experience and flexibility. Responsibilities include greeting visitors, ensuring a VIP service for passengers, and inter-department communication to enhance customer satisfaction. The position requires a valid UK driving licence and right to work in the UK. Benefit from ongoing training and an array of employee benefits.

Benefits

22 days annual leave

Salary Exchange Pension Scheme

Enhanced Maternity and Paternity Schemes

Ongoing Training and Certification Programmes

Qualifications

• Must have a valid UK driving licence and access to a vehicle.
• Valid UK Right to Work required.

Responsibilities

• Meet and greet visitors and crew.
• Collaborate with departments for a seamless passenger experience.
• Prepare and plan for upcoming flights.

Skills

High level of customer service experience

Flexibility with time

Job description

Customer Services Representative

Stansted - Site Based / Permanent

Role Conditions

• Shift Pattern: 4 on 4 off shift pattern working 2 earlies and 2 lates (12 hours per day)
• Benefits: 22 days annual leave including bank holidays rising to 23 days after 5 years and 24 days after 10 years of service, Salary Exchange Pension Scheme, Employee Assistance Programme, Life Assurance, Employee Cash Plan, Enhanced Maternity and Paternity Schemes, Professional Growth and Development, State‑of‑the‑art Equipment and Technology
• Career Development: Ongoing Training and Certification Programmes

About the Role

On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Customer Service Representative to support their operations and Customer Service activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance, and technical excellence.

Key Responsibilities

• Meeting and greeting of all visitors and crew
• Greeting of all airside flights and escorting of passengers to the lounge
• Ensuring all passengers and crew are dealt with quickly and efficiently
• Serving of refreshments to crew, providing a VIP service at all times
• Ensuring the FBO is maintained to a VIP standard at all times
• Inter‑department communication to ensure the passenger experience is seamless
• Preparation and planning for the following day and future flights
• Ensuring that any incidents or accidents are reported to Management immediately
• Completion of shift report and handover to ensure information is communicated between shifts
• Dealing with petty cash ensuring it is balanced correctly

Candidate Requirements

• High level of customer service experience.
• Ability to be flexible with time when needed.
• UK driving licence and access to a vehicle is essential.
• Valid UK Right to Work.

Why Work with JMC Aviation?

At JMC Aviation, we specialise in aviation recruitment across [engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations]. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.

• Industry‑leading compliance support
• Fast onboarding and documentation assistance
• Dedicated recruitment consultant
• Placements across the globe
• Extensive experience and knowledge of the aviation sector

Compliance & Equal Opportunities

JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.

GDPR

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