Technical Support & Customer Care Advisor

Focus Resourcing; Wales; On-site; GBP 24,000; Full time

Job summary

A client company in Cardiff is seeking a permanent Customer Service representative to provide technical support via phone and email. Ideal candidates will have a customer service background and possess strong communication skills. The role includes shifts between 8am and 9pm, with a salary of £23,810 plus excellent benefits like BUPA Medical Insurance and a clearly defined career progression path.

Benefits

Private BUPA Medical Insurance

Pension scheme

23 days holiday plus bank holidays

Free on-site parking

Life cover (4 x basic salary)

Group income protection

Discounted gym membership

Qualifications

• Professional approach and customer-focused.
• Adaptable to various shift patterns.

Responsibilities

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits and escalated service requests.
• Address customer concerns and complete call incident reports.
• Update and maintain the company database.

Skills

Good attitude and communication style

Competent PC user incl. Microsoft package

Strong numeracy and literacy skills

Flexible and willing to work shift patterns

Job description

A client company in Cardiff is seeking a permanent Customer Service representative to provide technical support via phone and email. Ideal candidates will have a customer service background and possess strong communication skills. The role includes shifts between 8am and 9pm, with a salary of £23,810 plus excellent benefits like BUPA Medical Insurance and a clearly defined career progression path.