Client Services Representative

Adecco; Newbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative in Newbury. You will manage service-related customer interactions and support operational excellence. Key qualifications include experience in customer service and strong communication skills. The role offers a full-time contract with a salary of £13.50 per hour.

Qualifications

• Experience in customer service, order management, or contact centre roles.
• Strong relationship-building skills with customers and colleagues.
• Excellent communication and problem-solving abilities.

Responsibilities

• Process repair/work orders.
• Arrange returns and collections, handle pricing and delivery queries.
• Respond to customer emails and calls professionally and promptly.
• Investigate and resolve invoice disputes.
• Log and follow up on issue resolution.

Skills

Customer service experience

Relationship-building skills

Communication skills

Problem-solving abilities

Advanced proficiency in MS Excel

Ability to stay calm under pressure

Tools

MS Excel

Outlook

Word

ERP systems

Job description

Customer Service Representative 🌟

Are you a skilled customer service professional with a technical background? We're looking for a Customer Service Representative to join our team in Newbury and help deliver outstanding support to our customers.

📍 Location: Newbury
🕒 Employment Type: Full-time
💷 Salary: £13.50 per hour

About the Role

As a Customer Service Representative, you'll be responsible for managing service-related customer interactions, including repair orders and returns. You'll work closely with internal teams and customers to ensure smooth operations and high-quality service delivery.

Key Responsibilities

• Process repair/work orders
• Arrange returns and collections, handle pricing and delivery queries
• Respond to customer emails and calls professionally and promptly
• Investigate and resolve invoice disputes
• Log and follow up on issue resolution, ensuring clear communication with customers
• Collaborate with internal teams on customer-specific and cross-functional topics
• Support and help train junior colleagues as needed
• Organise and prioritise tasks effectively across multiple processes

Working Hours

• 08:30 - 16:00
• 09:00 - 17:00
• 09:30 - 17:30

What We're Looking For

Essential:

• Experience in customer service, order management, or contact centre roles
• Strong relationship‑building skills with customers and colleagues
• Excellent communication and problem‑solving abilities
• Advanced proficiency in MS Excel, Outlook, Word, and ERP systems
• Ability to stay calm under pressure and work independently

Desirable:

• Understanding of customer service process flows and documentation practices
• Experience in service and maintenance or technical customer contact
• Ability to handle difficult situations with professionalism
• Working level of English

Key Competencies

• Highly customer‑focused with a positive, can‑do attitude
• Strong collaborator with high performance standards
• Self‑motivated and proactive in identifying process improvements
• Acts with integrity and makes autonomous decisions confidently
• Willingness to adopt lean approaches and troubleshoot under pressure

Ready to make a difference in customer service? Apply now or contact us to learn more about this exciting opportunity!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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