IT Service Desk Pro: First-Line Support & Customer Care

Guy's and St. Thomas' NHS Foundation Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Foundation Trust in Greater London is seeking an IT Service Desk Analyst to provide first-line technical support. The Analyst will manage incidents from multiple channels and ensure effective communication with users. Responsibilities include troubleshooting technical issues, maintaining IT systems, and mentoring junior staff. Strong communication and customer service skills are essential for this role, which is pivotal in delivering quality patient care and IT services.

Qualifications

• Experience in IT Service Desk roles is beneficial.
• Familiarity with ITIL best practices and incident management.
• Ability to translate technical information to non-technical users.

Responsibilities

• Maintain communication with customers and the IT department.
• Respond to incidents and manage the life cycle of requests.
• Monitor and prioritize incidents to meet customer demands.
• Ensure timely management and resolution of incidents.
• Provide training and mentoring to junior staff.

Skills

Excellent communication skills

Technical troubleshooting

Customer service

ITIL best practices

Job description

A leading NHS Foundation Trust in Greater London is seeking an IT Service Desk Analyst to provide first-line technical support. The Analyst will manage incidents from multiple channels and ensure effective communication with users. Responsibilities include troubleshooting technical issues, maintaining IT systems, and mentoring junior staff. Strong communication and customer service skills are essential for this role, which is pivotal in delivering quality patient care and IT services.