Customer Service Advisor

Focus Resourcing; Wales; On-site; GBP 24,000; Full time

Job summary

A client company in Cardiff is seeking a permanent Customer Service representative to provide technical support via phone and email. Ideal candidates will have a customer service background and possess strong communication skills. The role includes shifts between 8am and 9pm, with a salary of £23,810 plus excellent benefits like BUPA Medical Insurance and a clearly defined career progression path.

Benefits

Private BUPA Medical Insurance

Pension scheme

23 days holiday plus bank holidays

Free on-site parking

Life cover (4 x basic salary)

Group income protection

Discounted gym membership

Qualifications

• Professional approach and customer-focused.
• Adaptable to various shift patterns.

Responsibilities

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits and escalated service requests.
• Address customer concerns and complete call incident reports.
• Update and maintain the company database.

Skills

Good attitude and communication style

Competent PC user incl. Microsoft package

Strong numeracy and literacy skills

Flexible and willing to work shift patterns

Job description

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.

The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long‑term career.

Due to location, candidate will ideally have access to their own transport.

Salary: £23,810 plus excellent benefits & career progression path.

Hours: Full time, 37.5 hours per week. Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get days off in lieu.

What you’ll be doing:

• Provide telephone and email support to customers throughout the UK.
• Co‑ordinate engineer visits to customer sites and escalated service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

What we’re looking for:

• Good attitude and communication style when dealing with customers.
• Competent PC user incl. Microsoft package.
• Strong numeracy and literacy skills.
• Professional approach and customer focused.
• Flexible and willing to work shift patterns.

The Benefits:

• Private BUPA Medical Insurance
• Pension scheme
• 23 days holiday plus bank holidays
• Free on‑site parking
• Life cover (4 x basic salary)
• Group income protection
• Working in a bright, modern offices
• Friendly, outgoing, and supportive team
• Clearly defined progression path across the company
• Excellent reward & recognition scheme
• Discounted gym membership