Customer Service Advisor — Fast-Paced Call Center

Advance TRS; Hereford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Hereford is seeking a Call Handler / Customer Service Advisor to provide an efficient customer-focused service. Responsibilities include managing calls, logging requests, and resolving queries. The ideal candidate should have excellent communication skills and the ability to handle difficult situations professionally. This role offers opportunities for personal growth and development in a supportive environment.

Qualifications

• Previous call centre, customer service, or public-facing experience desired.
• Experience logging service requests related to repairs and utilities is a plus.
• Understanding of complaints handling procedures is beneficial.

Responsibilities

• Manage incoming phone calls responding to customer enquiries and complaints.
• Log and update customer information accurately in digital systems.
• Assess and prioritise calls, escalating urgent issues when necessary.
• Maintain high standards of customer care following guidelines.

Skills

Strong verbal communication

Active listening skills

Calm under pressure

Fast and accurate data entry

Proficient in digital systems

Problem-solving

Good organisational skills

Customer-focused attitude

Tools

CRM platforms

Online mapping tools

Job description

A leading recruitment agency in Hereford is seeking a Call Handler / Customer Service Advisor to provide an efficient customer-focused service. Responsibilities include managing calls, logging requests, and resolving queries. The ideal candidate should have excellent communication skills and the ability to handle difficult situations professionally. This role offers opportunities for personal growth and development in a supportive environment.