Hybrid Customer Support Specialist – Growth & Progression

lloyds banking group; Shrewsbury; On-site; GBP 25,000; Full time

Job summary

A leading UK banking institution is seeking a Customer Support representative based in Shrewsbury. This full-time role involves providing face-to-face support to customers while mastering service skills and progressing within the company. The ideal candidate will have strong people skills, an empathetic approach to customer service, and a commitment to delivering outstanding experiences. Opportunities for career development and a diverse benefits package are offered.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

Discounted shopping options

22 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• No previous financial services experience required.
• Ability to quickly build relationships.
• Commitment to deliver on promises.

Responsibilities

• Provide face-to-face support to customers.
• Master new skills and deal with complex customer needs.
• Explore career opportunities across the Group.

Skills

People skills

Empathy

Integrity

Team collaboration

Job description

A leading UK banking institution is seeking a Customer Support representative based in Shrewsbury. This full-time role involves providing face-to-face support to customers while mastering service skills and progressing within the company. The ideal candidate will have strong people skills, an empathetic approach to customer service, and a commitment to delivering outstanding experiences. Opportunities for career development and a diverse benefits package are offered.