Change Management Manager jobs in United Kingdom

Closing Date: Tuesday 24th June 2025
Locations: Birmingham, Bristol, London and Manchester

The Scope

Since forming as a unified Security organisation in 2014, we have grown to a circa £600m business today. We have strong plans and ambition to grow to £1bn before 2030. Our goal is to make BT the standout company within the security space across SMB, Corporate and Public sector customers.

A key element of this role is to lead a product team which develops a suite of security controls integrated or co-located in BT's core network infrastructure, delivering a consistent security policy across fixed and mobile networks. As a product leader the expectation would be for the Senior Manager to own both strategic definition and execution.

The goal is to position BT as a market leader for Secure Connectivity and Cloud Services in the UK, significantly growing our market share, providing competitive differentiation, and supporting the acceleration of BT Security's revenue growth ambitions.

What you'll be doing

• Responsible for the mentoring, coaching and line management of three direct reports.
• Developing the medium-term plan and enabling BT to differentiate as a UK market leader for Secure Connectivity.
• Translating complex problems into simple actions and strategy through bold decision making.
• Defining, shaping and driving the implementation of the Security strategy for embedded solutions that leverage BT's differentiated assets i.e. our network and intelligence.
• Working closely with a broad set of stakeholders including Networks, Digital, UK Fabric Portfolio teams to integrate security closely into our connectivity services (fixed and mobile); and launch secure solutions onto new strategic system stack.
• Expertly negotiating and creating compelling, flexible commercial models, which are cost sensitive and align to customer buying behaviours.
• Ensure a digitally transformed, scalable portfolio that supports significant volume without manual intervention, using automation to enhance customer experience, achieve economies of scale, and boost sales.

Experience needed to be successful in the role:

• Vast experience owning the end-to-end product lifecycle of managed service product launches from concept to market in the UK B2B market. This involves idea generation, business case approval and then development through to market launch using agile methodologies.
• A history of providing inclusive leadership to drive a high performing, engaged and inclusive team who continually strive for professional improvement and personal development.
• Strong financial literacy and commercial acumen with the ability to develop and present a business case, pricing strategy and lead on large scale vendor contract and commercial negotiations.
• Proven technical proficiency in Networking and Managed Security solutions, with a track record of analysing market trends, customer buying behaviours and business needs.
• Extensive experience of engaging and influencing a wide variety of stakeholders both externally (Customers) and internally at the highest level (C suite/Director Level).
• Ability to communicate clearly and concisely at all levels in the context of cyber security propositions in a way which will effectively resonate with customers and non-security experts.
• Capable of making bold decisions on complex problems utilising both expert opinions and insights but also one's own initiative.

The skills you'll need

Product Strategy
Inclusive Leadership
Commercial Acumen
Platform/ Technology Architecture & Feasibility
Customer Experience
Customer Insights
Decision Making
Growth Mindset

Benefits

• Annual on target bonus 15% (personal and company performance multipliers)
• £5,500 car allowance (can be taken as cash)
• Family health cover
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer's leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV.'
• 24/7 private virtual GP appointments for UK colleagues

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.