Customer Support jobs in Canada

Application Deadline:

06/17/2025

Address:
100 King Street West

Job Family Group:

Audit, Risk & Compliance

*Must be commercially in-depth credit qualified

*Must complete CIA within 36 months of hire in the absence of a CPA designation

BMO is in search of a qualified Senior Audit Manager with front line experience in lending within retail, commercial or corporate lending and 5-6 years experience to support Commercial Lending with audit engagements to critically assess management and internal control processes, approving the nature, extent and timing of the audit, its execution and the formulation of insightful audit reports. You will report on audits to provide clear, concise and memorable insights on issues and potential issues to assist management in fulfilling mandates. This work provides vital assurance to the Board of Directors and senior management on the quality of internal control systems and reduces the risk of loss and reputational damage to the Company.

*Ideal candidate will have front line experience in lending within commercial or corporate lending with 5-6 years experience and credit qualified

*Ideal candidate will have a professional CPA designation or be willing to complete a CIA program within 3-4 years of hire.

*Will consider 100% remote in Canada for highly qualified candidates

• Provides strategic input into business decisions as a trusted advisor.
• Meets regularly with business /group stakeholders to identify, changing strategies, tactics, and initiatives across the business group/corporate area and critically evaluate and direct changes to the nature, extent and timing of the audit and related procedures.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Develops the business case by identifying needs, analyzing potential options and assessing expected return on investment.
• Acts as the prime subject matter expert for business/group/stakeholders including colleagues across Corporate Audit.
• Ensures alignment between stakeholders.
• Provides proactive leadership and direction to team members as may be required.
• Provides feedback supporting or completing performance assessments.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
• Provides "big picture" insights based upon knowledge and research enhancing the Division's value proposition with senior leadership and business groups.
• Develops specific and where appropriate broad communications which identify revenue and cost management opportunities for business units/groups which will assist in achieving their business goals including profitability.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Develops an annual audit plan which is well aligned to client strategies and tactics and encompasses appropriate areas of focus based upon the business and operating risks of the unit.
• Where appropriate, hires and onboards new team members.
• Continues to develop a highly engaged team with specialized expertise.
• Ensures work of subordinates is well executed in accordance with the Audit's standards and that their judgments are sound, well documented and repeatable.
• Manages regular performance and performance assessment of all staff for which they are responsible. Recognizes the appropriate value of timing of rewards.
• Executes audits in full recognition of the risks of the group that encompass the inherent risks, control risks and internal/external environment and regulatory risks. This may encompass individual audits and broader capstone audits of Enterprise level functions/processes.
• Conducts advisory engagements and other engagements as required.
• Determines impact of changing strategies, tactics, risks and initiatives on audit, advisory and investigative services.
• Identifies and evaluates the impact of new and emerging technology and technology risk on the organization's processes and control environment.
• Utilizes data analytics in advisory engagements to improve quality and efficiencies.
• Develops an awareness of business strategies, policies and standards providing meaningful insights based upon knowledge and research which will continue to improve the Enterprise management and control processes.
• Maintains the independence of the audit practice and its personnel.
• Develops insightful discussion points contributing to audit reports that provides fair and balanced assessment of governance, risk and control processes based on audit work performed. Deliverables must be objective, clear, concise and timely.
• Identifies control deficiencies and provides a fair and balanced assessment of their magnitude.
• Maintains working knowledge of the industry, regulatory, broad economic environment, and internal environment, as to the development of new strategies and plans, opportunities and risk, to obtain an understanding of the control environment.
• Ensures that all audit procedures executed are conducted in accordance to Corporate Audit Methodology as confirmed by it's Quality Assurance program and/or regulatory examination results.
• Applies sound judgement in the execution of the assigned work and ensures open lines of communication.
• Develops and maintains good working relations with key stakeholders.
• Actively monitors change management initiatives and identifies potential risks.
• Actively participates and supports Corporate Audit change initiatives.
• Maintains and enhances professional audit qualifications in line with industry standards.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Professional designations or business designation such as CIA, CPA-Audit.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

Salary:

$92,400.00 - $171,600.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

• Boston, Massachusetts; Toronto, Ontario; Princeton, New Jersey; Clifton, New Jersey
• Boston, Massachusetts; Toronto, Ontario; Princeton, New Jersey; Clifton, New Jersey