Customer Support jobs in Canada

A high-performing and growth-oriented insurance brokerage is seeking a detail-oriented and collaborative Commercial Account Associate to support the client service team. The successful candidate will play an integral role in coordinating documentation, supporting client renewals, and maintaining strong relationships with insurers. This is an excellent opportunity for an insurance professional who is passionate about delivering outstanding service, thrives in a team-focused environment, and wants to grow their technical skills within a supportive culture.

About the Company

This brokerage is dedicated to delivering tailored insurance and risk management solutions, ensuring clients receive strategic guidance that evolves with their business needs. With deep roots in the industry, they provide a collaborative, client-first approach to risk advisory.

Their leadership team consists of seasoned industry professionals with extensive experience in brokerage, underwriting, and risk management. The company fosters a culture of innovation, integrity, and partnership, providing employees with a supportive and entrepreneurial environment.

They offer a competitive compensation package, a strong commitment to work-life balance, and ample opportunities for career growth.

What Sets Them Apart

This brokerage values its employees and provides a comprehensive range of benefits, including:

• A collaborative work environment with opportunities for career development
• A well-resourced team to support client service excellence
• Underground parking
• Unlimited vacation

Who You Are

You are an organized and service-focused insurance professional with at least three years of experience in the industry. You excel in a support role and are known for your attention to detail, ability to juggle multiple priorities, and your strong communication skills. If you’re seeking a position where your contributions are valued and you can continue to learn and grow in a people-first environment, this is the right opportunity for you.

What You Bring

• Level 1 Insurance License (Alberta)
• 3+ years of experience in insurance, ideally with exposure to Auto, Property, Liability, and Directors & Officers coverages
• Strong communication and client service skills
• High attention to detail and excellent organizational abilities
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Experience with Epic (or similar insurance platforms) is considered an asset

CIP
CIP Partial Completion
FCIP
FCIP - Partial Completion
Post Secondary Education