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Service Desk Manager jobs in United Arab Emirates

Service Delivery Manager SDM

Intertec Softwares

Dubai
On-site
AED 200,000 - 300,000
10 days ago
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Customer Care Coordinator

Management Solutions International MSI

Dubai
On-site
AED 120,000 - 200,000
10 days ago

Order Fulfillment & Customer Service Coordinator

Flowserve Corporation

Dubai
On-site
AED 60,000 - 120,000
11 days ago

IT Service Desk Specialist: First-Line Support & Documentation

RAK Ceramics

Ras Al Khaimah
On-site
AED 40,000 - 60,000
12 days ago

Dubai-Based Strategic Partnerships & Loyalty Manager

ADIB Group

Dubai
On-site
AED 120,000 - 200,000
13 days ago
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Manager Loyalty & Partnerships

ADIB Group

Dubai
On-site
AED 120,000 - 200,000
13 days ago

Manager, Loyalty & Partnerships Growth

Abu Dhabi Islamic Bank

United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago

Partnerships & Loyalty Manager - Strategy & Growth

ADIB

United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago
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Manager Loyalty & Partnerships

ADIB

United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago

Manager Loyalty & Partnerships

Abu Dhabi Islamic Bank

United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago

Forex Training Manager — Dubai UK Desk

The Talent Hunter

Dubai
On-site
AED 60,000 - 120,000
3 days ago
Be an early applicant

Manager - Agency Desk

Abu Dhabi Commercial Bank

United Arab Emirates
Hybrid
AED 120,000 - 200,000
5 days ago
Be an early applicant

Service Desk Engineer: 24/7 Support & IT Monitoring

Mindtel

Dubai
On-site
AED 120,000 - 200,000
19 days ago

L1 Service Desk Engineer, 7028

Mindtel

Dubai
On-site
AED 120,000 - 200,000
19 days ago

Remote Zoho Desk Specialist - Automation and Insights

Stella Stays

Dubai
Remote
AED 183,000 - 258,000
10 days ago

Head of Maritime Sales & Purchase Desk – Dubai

Oceanicresources

Dubai
On-site
AED 200,000 - 300,000
10 days ago

MEA Diagnostics Deal Desk Lead

Siemens Mobility

Dubai
On-site
AED 200,000 - 300,000
15 days ago

Strategic Deal Desk Lead – Diagnostics (MEA)

Siemens

Dubai
On-site
AED 200,000 - 250,000
15 days ago

Service Delivery Manager – Microsoft Dynamics 365 (Consulting)

Black Pen Recruitment

Abu Dhabi
On-site
AED 120,000 - 200,000
17 days ago

Live Show AV Technician

Farah Experiences LLC

United Arab Emirates
On-site
AED 60,000 - 120,000
17 days ago

Relocate to Malta Service Delivery Manager (Consulting/Big 4)

Black Pen Recruitment

Abu Dhabi
On-site
AED 120,000 - 200,000
17 days ago

Coordinator - Customer Service

Al Ghurair

Dubai
On-site
AED 60,000 - 120,000
18 days ago

Service Delivery Manager

Raqmiyat

Dubai
On-site
AED 200,000 - 300,000
19 days ago

Guest Experience & Loyalty Manager

AccorHotels Middle East

Dubai
On-site
AED 120,000 - 200,000
19 days ago

Technical Support Team Leader

Global Payment Holding Company

Dubai
On-site
AED 120,000 - 160,000
22 days ago

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Service Delivery Manager SDM
Intertec Softwares
Dubai
On-site
AED 200,000 - 300,000
Full time
10 days ago
Job description
Key Responsibilities:
  • Oversee and manage the delivery of application support and new developments.
  • Ensure adherence to SLAs and governance protocols maintaining high quality service delivery.
  • Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly.
  • Monitor and manage incident escalations ensuring resolution within agreed timelines.
  • Coordinate Agile practices including sprint planning standups and retrospective meetings.
  • Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.
  • Review performance metrics prepare status reports and provide updates to stakeholders regularly.
  • Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
  • Manage team capacity including cross-training plans to ensure business continuity.
  • Identify and plan for any additional skill sets or resources required ensuring alignment with the rate card and budget.
Required Experience:

Manager

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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