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Service Desk Manager jobs in United Arab Emirates
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Customer Care Coordinator
Management Solutions International MSI
Dubai
On-site
AED 120,000 - 200,000
10 days ago
Order Fulfillment & Customer Service Coordinator
Flowserve Corporation
Dubai
On-site
AED 60,000 - 120,000
11 days ago
IT Service Desk Specialist: First-Line Support & Documentation
RAK Ceramics
Ras Al Khaimah
On-site
AED 40,000 - 60,000
12 days ago
Dubai-Based Strategic Partnerships & Loyalty Manager
ADIB Group
Dubai
On-site
AED 120,000 - 200,000
13 days ago
Discover more opportunities than anywhere else. Find more jobs nowManager, Loyalty & Partnerships Growth
Abu Dhabi Islamic Bank
United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago
Partnerships & Loyalty Manager - Strategy & Growth
ADIB
United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago
Connect with headhunters to apply for similar jobsManager Loyalty & Partnerships
Abu Dhabi Islamic Bank
United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago
Forex Training Manager — Dubai UK Desk
The Talent Hunter
Dubai
On-site
AED 60,000 - 120,000
3 days ago
Be an early applicant
Manager - Agency Desk
Abu Dhabi Commercial Bank
United Arab Emirates
Hybrid
AED 120,000 - 200,000
5 days ago
Be an early applicant
Service Desk Engineer: 24/7 Support & IT Monitoring
Mindtel
Dubai
On-site
AED 120,000 - 200,000
19 days ago
Remote Zoho Desk Specialist - Automation and Insights
Stella Stays
Dubai
Remote
AED 183,000 - 258,000
10 days ago
Head of Maritime Sales & Purchase Desk – Dubai
Oceanicresources
Dubai
On-site
AED 200,000 - 300,000
10 days ago
Service Delivery Manager – Microsoft Dynamics 365 (Consulting)
Black Pen Recruitment
Abu Dhabi
On-site
AED 120,000 - 200,000
17 days ago
Live Show AV Technician
Farah Experiences LLC
United Arab Emirates
On-site
AED 60,000 - 120,000
17 days ago
Relocate to Malta Service Delivery Manager (Consulting/Big 4)
Black Pen Recruitment
Abu Dhabi
On-site
AED 120,000 - 200,000
17 days ago
Service Delivery Manager SDM
Intertec Softwares
Dubai
On-site
AED 200,000 - 300,000
Full time
10 days ago
Job description
Key Responsibilities:
- Oversee and manage the delivery of application support and new developments.
- Ensure adherence to SLAs and governance protocols maintaining high quality service delivery.
- Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly.
- Monitor and manage incident escalations ensuring resolution within agreed timelines.
- Coordinate Agile practices including sprint planning standups and retrospective meetings.
- Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.
- Review performance metrics prepare status reports and provide updates to stakeholders regularly.
- Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
- Manage team capacity including cross-training plans to ensure business continuity.
- Identify and plan for any additional skill sets or resources required ensuring alignment with the rate card and budget.
Required Experience:
Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.