IT Service Desk Specialist: First-Line Support & Documentation

RAK Ceramics; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading ceramics brand in Ras al-Khaimah is seeking an IT Service Desk Support & Documentation Specialist. This role requires 2–4 years of experience in IT support, focusing on delivering high-quality Level 1 support, problem resolution, and maintaining IT documentation. The ideal candidate has strong communication skills, a customer-service orientation, and familiarity with service management platforms. The position offers an opportunity to work in a dynamic environment within a global organization.

Qualifications

• 2–4 years of experience in an IT Service Desk or similar support role.
• Hands-on knowledge of Microsoft Office and IT support tools.
• Experience working in ITIL-based environments.

Responsibilities

• Handle incoming IT service calls and categorize issues.
• Create and maintain IT documentation.
• Monitor and report on network and system uptime.
• Log all service desk tickets accurately.

Skills

Basic understanding of computer systems

Familiarity with Windows and Microsoft Office

Experience with remote support tools

Strong communication skills

Customer-service oriented

Good problem-solving skills

Education

Associate's or Bachelor's degree in IT, Computer Science, or related field

Tools

HelpMe

Solman

TeamViewer

AnyDesk

Active Directory

Job description

A leading ceramics brand in Ras al-Khaimah is seeking an IT Service Desk Support & Documentation Specialist. This role requires 2–4 years of experience in IT support, focusing on delivering high-quality Level 1 support, problem resolution, and maintaining IT documentation. The ideal candidate has strong communication skills, a customer-service orientation, and familiarity with service management platforms. The position offers an opportunity to work in a dynamic environment within a global organization.