Service Desk Manager jobs in United Arab Emirates

We're partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.

This is a hands‑on leadership role requiring strong client engagement service excellence and the ability to work cross‑functionally with technical teams to deliver outstanding outcomes.

You’ll take ownership of delivering managed application support services across multiple enterprise clients. Acting as the bridge between customers and technical teams, you’ll be responsible for service governance, client satisfaction and continual service improvement. This includes:

• Overseeing daily operations of application support across client environments
• Managing SLAs, service reporting and escalation handling
• Leading service reviews and performance optimisation initiatives
• Driving incident, problem and change management processes
• Acting as a trusted advisor to clients identifying areas to enhance value
• Collaborating with cross‑functional delivery teams to ensure seamless service

• Solid experience in managing the delivery of application support or managed services
• Proven ability to lead service performance SLAs, KPIs and process improvements
• Strong communication skills with a confident client‑facing approach
• Sound knowledge of ITIL processes and best practices
• Ability to manage multiple stakeholders and competing priorities
• A leadership style that motivates, guides and brings out the best in teams
• Arabic language skills are a bonus but not essential

• Be part of a growing regional tech business with an international footprint
• Lead business‑critical client services in a fast‑paced agile environment
• Competitive salary and benefits aligned to UAE market
• Excellent long‑term development and career growth prospects

This is a key strategic hire and we’re speaking to candidates now. If you’re ready to take the next step in your service delivery leadership career we want to hear from you.

Required Experience: Manager