Service Desk Engineer: 24/7 Support & IT Monitoring

Mindtel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is seeking a Service Desk Support professional. The role involves acting as the first point of contact for users, performing troubleshooting for various IT issues, and monitoring IT infrastructure. Candidates should hold a Bachelor's degree in Computer Science or a related field and have 2-5 years of experience in technical support. Ideal candidates will also possess knowledge of ITIL and various monitoring tools. Flexibility for rotational shifts is required.

Qualifications

• 2-5 years experience in technical support or infrastructure monitoring roles preferred.
• Basic knowledge of Windows OS, Microsoft Office, and remote support tools.
• Preferred certifications: ITIL Foundation, CompTIA A or Network.

Responsibilities

• Act as the first point of contact for users via phone, email or ticketing system.
• Log, categorize and assign incidents and service requests.
• Monitor IT infrastructure and respond to alerts.

Skills

Excellent communication skills

Basic troubleshooting

IT infrastructure monitoring

Team-oriented

Understanding of basic networking

Education

Bachelor's degree in Computer Science, IT or related field

Tools

ServiceNow

SolarWinds

N-able

Zabbix

ManageEngine

Job description

A technology solutions provider in Dubai is seeking a Service Desk Support professional. The role involves acting as the first point of contact for users, performing troubleshooting for various IT issues, and monitoring IT infrastructure. Candidates should hold a Bachelor's degree in Computer Science or a related field and have 2-5 years of experience in technical support. Ideal candidates will also possess knowledge of ITIL and various monitoring tools. Flexibility for rotational shifts is required.