Guest Experience & Loyalty Manager

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Guest Relations Manager to ensure exceptional guest experiences and enhance satisfaction. The role involves managing guest services, resolving inquiries, and handling special requests. Ideal candidates will have a Bachelor’s degree and at least 2 years of experience in a similar function, coupled with strong communication and leadership skills. The company offers a unique opportunity to grow and develop professionally within the organization.

Benefits

Employee benefit card with discounted rates at Accor hotels worldwide

Opportunities for professional development

Ability to contribute to ESG activities

Qualifications

• Minimum of 2 years experience in a similar capacity.
• Ability to manage guest relations effectively.
• Strong leadership abilities.

Responsibilities

• Ensure exceptional guest experiences by managing all aspects of guest services.
• Handle guest inquiries and resolve complaints.
• Conduct personalized interactions with Booking.com guests to enhance satisfaction.

Skills

Excellent communication & problem solving skills

Excellent leadership and interpersonal skills

Detail-oriented and reliable

Team player

Education

Bachelor’s Degree

Job description

A leading hospitality company in Dubai seeks a Guest Relations Manager to ensure exceptional guest experiences and enhance satisfaction. The role involves managing guest services, resolving inquiries, and handling special requests. Ideal candidates will have a Bachelor’s degree and at least 2 years of experience in a similar function, coupled with strong communication and leadership skills. The company offers a unique opportunity to grow and develop professionally within the organization.