Service Delivery Manager – Microsoft Dynamics 365 (Consulting)

Black Pen Recruitment; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a Service Delivery Manager in Abu Dhabi to oversee customer service contracts and ensure high-quality service delivery. The ideal candidate has over 7 years of experience in service delivery management within IT Support, strong communication skills, and is ITIL certified. The role includes relationship management with clients, financial responsibilities, and process coordination with teams. The company offers relocation support to facilitate a smooth transition.

Benefits

Relocation support

VISA & Relocation Package included

Qualifications

• Minimum of 7 years’ service delivery management experience within IT Support.
• Strong communication skills and excellent command of the English language.
• ITIL certification required.

Responsibilities

• Provide ownership of customer service contracts.
• Build relationships with customers to ensure contract renewals.
• Manage financial aspects of service contracts.
• Ensure delivery of excellent customer experience across ITIL-based services.
• Track performance metrics and prepare reports.

Skills

Service delivery management experience

Excellent communication skills

Customer focus

Problem-solving skills

Commercial acumen

Organizational skills

Time-management skills

Team leadership qualities

Ability to work independently

ITIL certification

Job description

A leading recruitment firm is seeking a Service Delivery Manager in Abu Dhabi to oversee customer service contracts and ensure high-quality service delivery. The ideal candidate has over 7 years of experience in service delivery management within IT Support, strong communication skills, and is ITIL certified. The role includes relationship management with clients, financial responsibilities, and process coordination with teams. The company offers relocation support to facilitate a smooth transition.