Customer Care Coordinator

Management Solutions International MSI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics firm in Dubai seeks an experienced customer service representative. The role involves coordinating customer bookings, managing communication between departments and service providers, and handling customer inquiries. Ideal candidates should have a diploma and 2-3 years of experience in customer service, preferably in the shipping industry. If you are detail-oriented and skilled in communication, we want to hear from you.

Qualifications

• Experience in customer service, preferably in the shipping industry.
• Ability to handle bookings and coordinate with third-party services.
• Strong communication skills for liaising with customers and agents.

Responsibilities

• Conduct daily follow-up calls with customers regarding bookings.
• Coordinate customer bookings and issue voyage No Objection Certificates.
• Relay customer requirements between departments and service providers.

Skills

Customer service skills

Communication skills

Coordination abilities

Education

Diploma

Job description

Key Roles & Responsibilities

• Conduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).


• Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).


• Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.


• Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.


• Handle customer rate inquiries send rate quotations and ensure errorfree system updates.


• Identify nonactive customers address concerns and work to restore regular support.


• Monitor weekly and monthly customer loading averages to ensure continued engagement.


• Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services


• Perform any other jobrelated duties as assigned.

Education & Professional Qualification

Diploma

Professional Experience

Minimum 2 to 3 years in customer service preferably at shipping industry