E Commerce Account Manager jobs in United Arab Emirates

A great opportunity for a self-driven professional with solid experience in the food service industry.

Our client, a leading food services company, is looking for a Key Account Manager – Food Service (FMCG) to manage and grow accounts.

The role involves driving sales within the HORECA sector, ensuring customer satisfaction, and developing new business opportunities while maintaining strong client relationships.

• Develop and manage account activity plans to achieve budgeted volumes and margin objectives in line with business unit strategy.
• Oversee sales and distribution for the food service segment (Hotels, Restaurants, Catering Companies, Ship Chandlers, and Bakeries) across all Emirates.
• Enhance existing business and target new customers to expand market share.
• Monitor competitor activities through market surveys and implement strategies to retain and grow market share.
• Coordinate with the sales team and finance department for timely payment collections as per agreed credit terms.
• Deliver excellent customer service by addressing and resolving customer complaints promptly.
• Lead negotiation processes by preparing strategies and scenarios to secure favorable outcomes.
• Continuously analyze customer development data to identify and maximize business opportunities.
• Build effective annual promotion plans, conceptual sales presentations, and position the company’s brands as leaders within the category.
• Collaborate cross-functionally within the organization to ensure alignment with customer objectives.
• Effectively manage out-of-stock situations in coordination with relevant departments to avoid customer disruption.

• Graduate with 5+ years of experience in a similar role.
• Extensive knowledge and proven experience in the HORECA industry.
• Background in the meat industry (advantageous).
• Proficiency in Microsoft Office and other business applications, with strong financial and marketing skills.
• Excellent communication, leadership, customer service, and interpersonal skills.
• Experience in client relationship management, staff training, and development.
• Strong planning, negotiation, and analytical skills.
• Proven experience in managing business development agreements.
• Valid driving license.