Account Manager-Hospitality Services

Transguard Workforce Solutions; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading manpower solutions provider is looking for an experienced Account Manager – Hospitality Services to oversee customer accounts in Dubai. The role entails managing client relationships, ensuring contract profitability, and leading operational excellence across accounts. Candidates should have 3-4 years in outsourcing, hold a UAE Driver's License, and possess strong skills in manpower operations and sales initiatives. Fluency in English is essential. Join a trusted expert in the region's staffing and management solutions.

Qualifications

• 3-4 years’ experience in an outsourcing company or similar large-scale workforce.
• UAE Driver's License required.
• Ability to lead sales initiatives and deliver complex manpower and managed solutions.

Responsibilities

• Manage and develop team structure for smooth operations.
• Drive contract profitability and manage client relationships.
• Ensure adherence to Service Level Agreements and Key Performance Indicators.

Skills

Excellent computer and reporting skills

Strong understanding of manpower operations

Excellent commercial awareness

Fluency in English

Job description

We are currently recruiting for anAccount Manager – Hospitality Servicesto join our Manpower Solutions team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

Account Manager-Hospitality Service is responsible for managing allocated customer accounts in line with the commercial agreement, ensuring we maintain 100% of clients, grow accounts as well as manage the relationship in line with the commercial agreement. To ensure the end-to-end service delivery to all clients and ensure the profitability of contracts. Being a single point of contact for every client across all parts of the business. This will include working with the BU operations team, finance, payroll, HR Services, recruitment and all levels with the client.

Responsibilities

• Manage the team structure and develop it as required to ensure the operations run smoothly and within budget.
• Required to drive contract profitability through understanding of key performance indicators on each contract.
• Responsible and accountable for organic growth and new business opportunities.

Customer

• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
• Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, and accidents.
• Drive operational excellence across assigned accounts, providing clients with exceptional service and delivery.

Process

• Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance.
• Plan mobilization of staff according to agreed timescales with the client and proactive management of off hires.
• Ensure the correct workflow process are in place and followed by reporting team.
• Identify areas where repetitive tasks can be automated.
• Reduce the amount of manual data and identify cost saving initiatives/process improvements.

Selection Criteria

• 3-4 years’ experience in an outsourcing company or similar large-scale workforce.
• UAE Driver's License.
• Excellent computer and reporting skills.
• Should have a strong understanding of manpower operations with a detailed knowledge of mobilization, recruitment, sales, human resources, and financial planning.
• Excellent commercial awareness and ability to lead sales initiatives and deliver complex manpower and managed solutions.
• Fluency in English is required.

About Us

Offering flexible solutions for all the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region’s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they’re needed.