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Workshop Manager
Zusammenfassung
A marine workshop in Dubai seeks a Workshop Manager to oversee operations and lead a team of technicians. The role requires strong leadership and at least 5 years of marine workshop management experience. You will coordinate with sales and ensure workshop safety and efficiency while providing excellent customer service. The ideal candidate holds a Bachelor's degree in business management and possesses knowledge of marine engines.
Qualifikationen
- At least 5 years experience in marine workshop management.
- Strong leadership and organizational skills.
- Ability to effectively communicate with customers.
Aufgaben
- Oversee daily operations of the workshop.
- Manage and lead a team of technicians.
- Coordinate with the Sales team and stakeholders.
- Maintain a clean and organized workshop environment.
Kenntnisse
Ausbildung
- Oversee daily operations of the workshop to ensure efficiency and high-quality standards.
- Manage and lead a team of technicians ensuring work is performed safely and to required standards.
- Schedule and prioritize tasks and jobs based on customer requirements and operational needs.
- Ensure availability and maintenance of workshop tools, equipment and inventory supplies.
- Coordinate with the Sales team, purchasing department and other stakeholders to meet customer demands and ensure timely job completion.
- Maintain a clean, safe and organized workshop environment enforcing safety protocols and compliance with company policies.
- Keep accurate records of workshop activities including work orders, job costing and invoicing.
- Provide excellent customer service by communicating effectively with customers during the repair process and addressing any concerns.
- Promote and sell service agreements to customers.
- Share responsibility with the service manager for workshop P&L and assigned service area performance.
- Handle warranty claims and ensure technical staff receive relevant training.
- Requires a Bachelors degree in business management or related field with at least 5 years experience in marine workshop management.
- Must possess strong leadership, organizational, communication and computer skills with knowledge of marine engines and components.
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