Senior Delivery Manager, Account Services and Liquidity

FAB; Abu Dhabi; On-site; AED 400,000 - 600,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Senior Delivery Manager for Account Services and Liquidity. This role involves overseeing the delivery and improvement of banking products while ensuring stakeholder alignment and operational excellence. Candidates should have over 12 years of experience in financial services, strong leadership skills, and expertise in agile delivery. This position offers a unique opportunity to drive change and innovation within a dynamic team environment.

Benefits

Career development initiatives

Performance-based culture

Innovative work environment

Qualifications

• Minimum 12-15 years in banking/financial services, with at least 5 years in a senior delivery or program management role.
• Proven experience in wholesale banking, particularly in Account Services and Liquidity products.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Drive the vision, strategy, and roadmap for Account Services and Liquidity.
• Engage with stakeholders to ensure alignment and transparency.
• Oversee the delivery of new features and enhancements.

Skills

Leadership

Stakeholder Management

Analytical Problem Solving

Agile Methodologies

Financial Acumen

Education

Bachelor's degree in Engineering or related field

Master’s degree or MBA preferred

Tools

Jira

Confluence

Job description

Senior Delivery Manager, Account Services and Liquidity

Abu Dhabi, United Arab Emirates

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Job Description

To lead the end-to-end delivery, transformation, and continuous improvement of Account Services and Liquidity products within the Wholesale Banking value stream. The role ensures seamless integration of business, technology, and operations, driving customer‑centric solutions, operational excellence, and regulatory compliance. The Senior Delivery Manager acts as the single point of accountability for delivery outcomes, value realization, and stakeholder alignment across cross‑functional squads.

Responsibilities

Generic Accountability

• Strategic Leadership: Drive the vision, strategy, and roadmap for Account Services and Liquidity within the value stream, ensuring alignment with business objectives.
• End‑to‑End Delivery: Work with the value stream lead across delivery lifecycle phases from ideation to production, ensuring timely, high‑quality, and cost‑effective outcomes.
• Stakeholder Management: Engage with business, technology, operations, risk, and compliance stakeholders to ensure alignment and transparency.
• Agile Ways of Working: Champion agile methodologies, continuous improvement, and a culture of collaboration and innovation.
• Risk & Compliance: Ensure all solutions adhere to regulatory, risk, and security standards.
• People Leadership: Build, mentor, and lead high‑performing cross‑functional teams, fostering a culture of ownership and accountability.
• Strategic thinking with a strong delivery mindset.
• Strong analytical and problem‑solving capabilities.

Specific Accountability

• Value Stream Management: Define and manage the value stream for Account Services and Liquidity, optimizing flow, removing bottlenecks, and maximizing customer value.
• Product Delivery: Oversee the delivery of new features, enhancements, and regulatory changes for Account Services (e.g., account services, payments, back‑office features, etc) and Liquidity products (e.g., cash concentration, pooling, sweeps).
• Customer Experience: Work closely with business and valuestream leads to drive initiatives to enhance client experience, reduce friction, and improve service levels.
• Operational Excellence: Work closely with valuestream leads to implement robust monitoring, incident management, and continuous improvement practices to ensure high availability and resilience.
• Financial Management: Manage budgets, forecasts, and resource allocation for the value stream.
• Vendor & Partner Management: Oversee third‑party relationships relevant to Account Services and Liquidity delivery.
• Change Management: Lead change initiatives, ensuring effective communication, training, and adoption across impacted teams.

Qualifications

• Education: Bachelor’s degree in Engineering, or related field. Master’s degree or MBA preferred.
• Experience: Minimum 12-15 years in banking/financial services, with at least 5 years in a senior delivery or program management role.
• Proven experience in wholesale banking domain especially in Account Services and Liquidity products within Wholesale/Corporate Banking will be an added advantage.
• Strong track record of leading cross‑functional teams in an agile/value stream structure.
• Experience with digital transformation, process re‑engineering, and regulatory projects.
• Skills: Deep understanding of Account Services and Liquidity products, processes, and systems.
• Strong leadership, communication, and stakeholder management skills.
• Expertise in agile delivery, DevOps, and continuous improvement.
• Financial acumen and experience managing large budgets.
• Ability to drive change, resolve conflicts, and influence at all levels.
• Certifications such as SAFe Agilist, PMP, ITIL, or equivalent are preferred.
• Strong hold on Jira, Confluence, reporting dashboard, cadences and governance.

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top‑tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world‑class organization

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance‑based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.