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Helpdesk Engineer
Job summary
A global leader in technology is seeking a Deskside Engineer to provide day-to-day IT support in Fujairah. The role involves responding to support requests, installing and configuring IT equipment, and maintaining documentation. Candidates should possess experience in IT support, strong knowledge of Windows OS and Microsoft Office, and excellent problem-solving skills. This position offers an inclusive culture with opportunities for ongoing learning and growth.
Benefits
Qualifications
- Experience in IT support or a similar technical role.
- Strong knowledge of Windows OS, Microsoft Office, and basic networking.
- Excellent communication, problem-solving, and customer-service skills.
Responsibilities
- Respond to IT support requests across hardware, software, systems, and networks.
- Install, configure and update IT equipment, applications, and tools.
- Assist with IT projects such as upgrades, migrations, and backups.
- Maintain accurate documentation, inventory, and system performance records.
- Collaborate with internal teams and external vendors to resolve issues.
Skills
Tools
As a Deskside Engineer, you will provide day‑to‑day IT support to ensure systems, hardware, and applications run smoothly for employees. You'll act as a reliable technical point of contact, resolving issues and delivering a great user experience.
This organisation is a global leader in safety and survival technology, supporting customers across mission‑critical sectors.
- Respond to IT support requests across hardware, software, systems, and networks
- Install, configure and update IT equipment, applications, and tools
- Assist with IT projects such as upgrades, migrations, and backups
- Maintain accurate documentation, inventory, and system performance records
- Collaborate with internal teams and external vendors to resolve issues
- Experience in IT support or a similar technical role
- Strong knowledge of Windows OS, Microsoft Office, and basic networking
- Experience using service management tools (e.g., ServiceNow, SysAid)
- Excellent communication, problem‑solving, and customer‑service skills
- Detail‑oriented, proactive, and able to work under pressure
Opportunity to grow your IT skills within a global technology leader
Supportive, inclusive culture with ongoing learning and development
IT Support
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.