Customer Support Specialist ofertas em Emirados Árabes Unidos

The Division Manager role will lead the category managers and oversee a major business unit. Role will be accountable for the financial performance of their division, lead a team of Category Managers, and be responsible for setting the strategic direction across assortment, pricing, promotions, and supplier relationships. The role requires leadership of large teams, strategic thinking, and strong cross-functional influence.

• Lead and manage a team of Category Managers across one commercial division (Food & FMCG, Non-Food, or Fresh Food).
• Own the P&L performance of the division, managing a business portfolio exceeding €100M annually.
• Set the strategic direction for assortment, pricing, and promotional plans to align with company goals and customer experience standards.
• Build and maintain strategic-level relationships with key suppliers and industry partners to position tMart as a preferred commercial partner.
• Develop and upskill the category management team, ensuring consistency in execution and alignment with commercial best practices.
• Oversee implementation of core commercial levers and ensure alignment with company policies, value proposition, and customer experience.
• Monitor market trends, supplier investments, and customer behavior to identify and capture business opportunities.
• Represent the division in cross-functional leadership forums and collaborate with Supply Chain, Marketing, and Operations teams to drive execution.
• Act as a role model and champion for commercial excellence within the organization.
• Safeguard customer experience while maximizing supplier contributions and commercial returns.

What Did We Order?

• 10+ years of experience in commercial functions within retail, e-commerce, or FMCG sectors.
• Proven track record in managing P&L and driving commercial performance at scale.
• Strong leadership experience managing category teams or commercial departments.
• Excellent understanding of pricing, assortment, and promotion strategies.
• Experience in strategic supplier management and senior-level negotiations.
• Financial and business acumen to translate data into actionable plans.
• Strong communication, people development, and stakeholder management skills.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.