Program Management Officer jobs in United Arab Emirates

SEHA - Abu Dhabi Health Services Co. | Posted Feb 12, 2026

Full-time

Negotiable

Advanced (5-10 yrs)

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Responsible for providing administrative support to the Health Information Management Department and its sections, specifically by supporting the HIM Officer in day‑to‑day operations related to a variety of HIM functions such as Release of Information, Chart Analysis, Data Analysis and Filing‑Retrieval supervision. Also responsible for providing excellent customer service; processing actions; performing related day‑to‑day work in the HIM Department.

• Supervising & performing within Health Information Management Function Areas.
• Release of Information:
  • Contact patients or their relatives to obtain or clarify information for requested medical reports.
  • Receive release of information requests and direct patients to specialty clinics.
  • Check, register, and process all incoming requests.
  • Process requests of medical reports pertaining to police cases.
  • Submit inpatient reports.
  • Prepare receipt vouchers for medical reports.
  • Apply established guidelines and policies governing the release of patient information.
• Chart Analysis:
  • Identify incomplete or inaccurate medical records (e.g., missing signatures, pathology reports).
  • Mark and arrange delinquencies per policy.
  • Notify concerned physicians of incomplete records and follow up in a timely manner.
  • Identify inconsistencies and discuss solutions to protect the legal interests of doctors, patients, and the organization.
  • Assist physicians while completing charts.
  • Prepare reports of incomplete records and lists of staff failures per by‑laws.
  • Manage the list of delinquent records by age of deficiency weekly.
  • Inform the reporting officer of problems related to completion of charts and suggest solutions.
• Filing & Retrieval:
  • Process day‑to‑day operations within the filing and retrieval section.
  • Schedule staff and monitor workflow.
  • Notify and follow up on outstanding annual and probationary appraisals.
  • Assist in other relevant tasks as assigned.
  • Secure the filing room from unauthorized access.
  • Discuss with respective officers before recommending solutions.
• Data Analysis:
  • Gather needed data for all analysis in a timely manner.
  • Extract data from Cerner and tabulate onto relevant templates.
  • Perform first‑level accuracy and quality checks.
  • Enter data into Excel sheets in a readable and accessible manner.
  • Transfer sheets and other templates to the database.
  • Assist in analysis of data from various sources.
  • Assist in calculation of statistical rates and ratios for reporting.
  • Prepare simple daily, monthly, and annual reports.
  • Prepare reports for Health Authority Abu Dhabi covering statistics related to all services provided by the facility.
• Administrative and Support:
  • Perform administrative support duties to facilitate work.
  • Receive telephone calls and visitors regarding enquiries of medical reports.
  • Utilize computerized applications.
  • Order and restock office supplies.
  • Photocopy documents as needed.
  • Record keeping for essential day‑to‑day work.
  • Send and receive information via fax machine.
  • Oversee health information management operations in the department.
  • Report IT problems to the IT support desk and follow up for resolution.
  • Assume responsibilities of the immediate HIM officer in their absence.
  • Provide customer service and support – respond to verbal and written inquiries timely – and technical expertise in identifying potential issues with medical records.
  • Discuss with HIM officers before recommending solutions after verification.
  • Contribute to team effort – attend regular meetings – and establish/maintain good communication and relationships with staff for cooperation.

• 1–2 years experience within a similar role.
• Experience in a large healthcare facility (desired).