Customer Support Specialist jobs in United Arab Emirates

Grade Level (for internal use): 12

Enterprise Solutions is a dynamic, revenue-driven division within S&P Global Market Intelligence that provides industry-leading software, data services, and managed solutions across multiple business segments including Private Markets, Enterprise Data Management, Regulatory & Compliance, Lending Solutions, and Corporate Actions. Our collaborative team operates globally, supporting clients with comprehensive solutions from front-to-back office operations while maintaining a culture of teamwork, innovation, and client success.

• Drive revenue growth through new customer acquisition and expansion of existing client relationships within assigned territory or market segment
• Develop and execute comprehensive sales strategies aligned with company objectives and market opportunities
• Build and manage robust sales pipeline through targeted networking, prospecting, and relationship development activities
• Engage with prospective clients to understand specific business challenges and position appropriate solutions that deliver measurable value
• Collaborate with cross-functional teams including pre-sales, product management, legal, and operations throughout the entire sales cycle
• Deliver compelling presentations, product demonstrations, and participate in RFI/RFP processes to showcase solution capabilities
• Negotiate contract terms and close complex sales transactions while ensuring favorable outcomes for both client and company
• Maintain accurate pipeline reporting and forecasting through CRM platforms such as Salesforce or similar systems
• Stay current with industry trends, competitive landscape, and regulatory developments to identify new opportunities
• Travel to client locations and represent the company at industry events, conferences, and networking functions

• Bachelor's degree required; graduate degree strongly preferred
• 5+ years of proven sales experience with consistent track record of meeting or exceeding quotas
• Extensive experience in financial markets with focus on operations, technology solutions, or related areas
• Strong consultative selling skills with ability to manage complex, multi-stakeholder sales processes
• Experience working with financial services clients including asset managers, banks, or institutional investors
• Excellent written and verbal communication skills with ability to present to senior-level executives
• Proficiency with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics
• Demonstrated ability to work collaboratively across internal teams and external partnerships

• Experience selling enterprise software, SaaS solutions, or complex technology platforms
• Knowledge of specific market segments such as Private Markets, Corporate Actions, Regulatory Compliance, or Data Management
• Proven ability to manage multiple client engagements simultaneously while maintaining attention to detailStrong analytical and problem-solving skills with entrepreneurial mindset
• Experience with solution selling methodologies and consultative sales approaches
• Network of contacts within target market segments and ability to leverage existing relationships
• Willingness to travel domestically and internationally as business requirements dictate
• Adaptability to changing market conditions and ability to thrive in fast-paced, dynamic environment

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.