Customer Success Manager (m/f/d)

Jedox AG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company is looking for a Customer Success Manager in Dubai. This role is crucial for onboarding, adoption, and client retention. The ideal candidate will have 5-7 years of SaaS experience and strong stakeholder management skills. Key responsibilities include driving customer satisfaction, leading strategic sessions, and ensuring value realization. Candidates need to be proactive, possess storytelling abilities, and hold a relevant degree. Join a fun and fast-growing team!

Qualifications

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
• Strong storytelling skills for customer transformation journeys.

Responsibilities

• Serve as the primary point of contact for Jedox customers throughout the lifecycle.
• Drive retention, adoption, and expansion of Jedox solutions.
• Coordinate cross-functionally to resolve issues and ensure seamless delivery.

Skills

Customer Success

Stakeholder Management

SaaS Solutions Adoption

Project Management

Communication

Education

Degree in Business, Economics, Computer Science, or related field

Job description

What is Jedox?

Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision‑making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading‑edge technology to outperform digital transformation and provide tangible customer value.

Your Responsibilities

We are hiring a Customer Success Manager, in Dubai. This role sits at the core of our business. It provides front‑line guidance and support to all areas of the MEA business and contributes to decisions that impact Jedox’ growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment.

What you love:

• You love engaging with customers and developing trusted advisor relationships with stakeholders and cross‑functional teams
• You thrive in fast‑paced environments with shifting priorities
• Ensuring customer success and satisfaction is your top priority
• Acting as trusted advisor and key contact for our customers

In this role, you will:

• Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
• Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value‑focused engagement.
• Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
• Lead customer‑facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
• Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
• Identify and advance cross‑sell and upsell opportunities, partnering closely with Sales to support account growth and multi‑solution adoption.
• Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
• Coordinate cross‑functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.

Your Profile

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
• Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
• Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
• Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
• Excellent communication and stakeholder management skills with strong executive presence.
• Comfortable working cross‑functionally with Sales, Product, Support, and Services.
• Customer‑first, proactive, and solution‑oriented, with strong project and change‑management capabilities.
• Working knowledge of FP&A processes or EPM consulting is strongly preferred
• A degree in Business, Economics, Computer Science, or a related field

Are you ready to take on a new challenge and new experience? If your answer is yes, apply today to join our fun and fast‑growing team! We look forward to receiving your application!

What’s in It for You