Sales Manager

Mumzworld; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a Sales and Business Development Manager to drive offline retail growth. The ideal candidate will have 5–7+ years in sales or account management, with a strong background in consumer electronics. Responsibilities include developing sales strategies, training partners, and overseeing warranty support. The role requires excellent communication skills, commercial acumen, and the ability to thrive in a fast-paced environment, with competitive compensation offered.

Qualifications

• 5–7+ years of experience in Sales, Account Management, or Commercial Operations.
• Experience managing offline retail channels, distributors, or key accounts.
• Proven track record in driving revenue growth and developing sales strategies.

Responsibilities

• Develop and execute sales strategies for offline retail channels.
• Train partner teams on product knowledge and sales techniques.
• Oversee warranty claims and after sales support.

Skills

Strong commercial acumen

Excellent communication and negotiation skills

Advanced Excel / Google Sheets competency

Strong problem-solving skills

Ability to thrive in a fast-paced environment

Education

Bachelor's degree in Business Administration or related field

Master's degree (MBA / MSc)

Tools

CRM tools

Reporting dashboards

Job description

Key Responsibilities

1. Sales & Business Development

Develop and execute sales strategies for offline retail channels, targeting revenue growth and market expansion.

Identify and secure new business opportunities, fostering long term partnerships with key customers, retailers, and strategic accounts.

Maintain key account relationships, ensuring high levels of partner satisfaction and repeat business.

Conduct market analysis and competitor bench marking to inform pricing, product placement, and promotional strategies.

Partner Training & Enablement

Train partner teams and retail staff on product knowledge, sales techniques, and operational procedures to ensure consistent brand representation.

Provide technical guidance and SOPs for handling complex situations, such as warranty claims, repairs, or customer escalations.

Warranty & After-Sales Support

Oversee warranty claims, including in store repairs and replacement logistics.

Develop guidelines and training modules for partner teams to handle warranty and service issues effectively, reducing resolution time and operational load.

Monitor after sales metrics, identify trends, and propose solutions to improve product reliability and customer satisfaction.

Operations & Commercial Enablement

Manage product listing and catalogue optimization for Retail partners, ensuring accurate SKU, pricing, and compliance with brand standards.

Handle financial operations, including invoicing, payment reconciliation, and commercial reporting to ensure accuracy and compliance.

Lead seasonal planning, coordinating new product launches, advance orders, inventory allocation, and sales projections for upcoming seasons.

Provide data driven insights to optimize stock levels, improve partner readiness, and maximize profitability.

Strategic Cross-Functional Coordination

Act as a bridge between sales, marketing, supply chain, and finance teams, ensuring smooth end-to-end operations.

Develop and implement process improvements and SOPs for sales, partner training, and operational workflows.

Deliver analytics and performance reporting to leadership, enabling informed decision-making and strategic planning.

Requirements

Qualifications & Experience

Education

Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.

Master’s degree (MBA / MSc) is an advantage but not mandatory.

Experience

5–7+ years of experience in Sales, Account Management, Commercial Operations, or Retail Partnerships within consumer electronics, mobility, technology, or FMCG sectors.

Demonstrated success managing offline retail channels, distributors, or key accounts.

Proven track record in driving revenue growth, expanding retail footprints, and developing sales strategies.

Experience managing after-sales operations, warranty processes, and customer escalations across retail partners.

Strong background in partner training, field enablement, and building SOPs for sales, service, and retail operations.

Hands‑on experience with financial operations, including invoicing, reconciliation, discount structures, and commercial reporting.

Exposure to seasonal planning, new product introductions, and demand forecasting with retail partners.

Experience working cross‑functionally with sales, marketing, supply chain, and finance to deliver operational excellence.

Skills & Competencies

Strong commercial acumen with the ability to translate insights into actionable strategies.

Excellent communication and negotiation skills, capable of influencing internal and external stakeholders.

Advanced Excel / Google Sheets competency; experience with CRM tools and reporting dashboards.

Strong problem‑solving skills with the ability to manage complex operational issues.

Ability to thrive in a fast‑paced, high‑growth environment with minimal supervision.

High attention to detail, especially in managing pricing, catalog updates, and partner compliance.