Customer Support Specialist jobs in United Arab Emirates

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al‑Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Sales Assistant is responsible for generating sales and delivering a positive customer experience in the market hall area of the store. This role supports all operational duties assigned by the shopkeeper, including arranging products and maintaining the sales floor. Success in this role involves meeting sales targets, providing excellent customer service, and adhering to company policies.

• Meets or exceeds weekly sales targets.
• Represents a positive attitude toward the merchandise, the brand and the company.
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greets customers immediately upon entering the store with a smile.
• Provides customers with current relevant information.

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Participates in all market hall inventories.
• Creates a positive first impression for customers with a friendly greeting.
• Follows IKEA policies and procedures 100%.
• Provides feedback and suggestions to improve customer service.

• Assumes and completes other duties as assigned by the shopkeeper.
• Participates in and attends all store meetings and other related functions.
• Is punctual and adheres to designated work schedule.
• Maintains the sales floor, arranges products, and organizes back stock.
• Works well with peers and management to accomplish duties.

• Ability to work as part of a team.
• Physical stamina and ability to lift products.

• High School Degree required.
• Minimum of 1 year of retail sales experience.
• Physically fit to lift certain products and stand for at least 8 hours.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well‑crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

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