Account Manager - Shops

Careem; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading mobility platform in Dubai is seeking a Key Account Manager to manage strategic partnerships with top brands. The role involves driving order growth, enhancing partner satisfaction through data-driven insights, and collaborating with cross-functional teams. Ideal candidates will possess strong relationship management and analytical skills. This position offers a flexible work arrangement with a focus on growth and impact in the region.

Benefits

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Remote work options

Qualifications

• Strong relationship management skills with partners.
• Analytical mindset to drive insights and operational performance.
• Experience in negotiating commercial agreements.

Responsibilities

• Manage and grow strategic partnerships with top brands.
• Develop and execute business growth plans.
• Enhance partner experience through data-driven insights.
• Collaborate cross-functionally to align on growth objectives.

Skills

Relationship management

Analytical skills

Data-driven decision making

Marketing strategies

Job description

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

As a Key Account Manager, you will be responsible for managing and growing strategic partnerships with top brands in Dubai. Your role will focus on driving order growth, optimizing operational performance, and maximizing partner engagement through data-driven insights and tailored marketing strategies. You will collaborate cross-functionally to enhance the partner experience, negotiate commercial agreements, and implement initiatives that drive revenue and profitability. Success in this role requires strong relationship management, analytical skills, and a results-driven mindset.

This role is based in Dubai, UAE.

Key Responsibilities

• Account Management – Take full ownership of assigned accounts, acting as the primary point of contact for partners.
• Growth & Strategy – Develop and execute business growth plans, leveraging advertising, promotions, and strategic initiatives to increase partner performance.
• Partner Experience & Satisfaction – Use data-driven decision‑making to analyze performance, drive operational excellence, and enhance the overall merchant and user experience. Work closely with merchants and internal teams to identify and address pain points, improving satisfaction and retention.
• Cross-functional Collaboration – Partner with internal teams including Supply, Finance, Marketing, and Business Development to align on growth objectives and ensure seamless execution.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.