Customer Service jobs in United Arab Emirates

An Assistant Housing Manager is responsible for assisting in overseeing and directing all aspects of the staff accommodation operation under the general guidance and supervision of the Human Resources department. The role ensures that all team members living in staff accommodation receive high quality, responsive housing management service in a safe and secure environment, including providing support where necessary. The Assistant Housing Manager will monitor maintenance and facilities issues of the staff accommodation to deliver an excellent staff experience while assisting with employee relations.

As an Assistant Housing Manager, you will assist in overseeing and directing all aspects of the staff accommodation operation under the guidance of the Human Resources department. You will ensure that all team members living in staff accommodation receive high quality and responsive housing management service in a safe and secure environment, including providing support where necessary. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Distribute, delegate and direct workload to ensure maximum productivity and team member satisfaction with minimum outlay of expenses. Conduct one-to-one and performance development reviews of team members; coach and counsel team members on matters relating to staff housing in accordance with the staff housing accommodation policy.
• Assist in social activities and provide ongoing support and follow-up in project timelines to be met.
• Involve in hiring and training accommodation team members in proper work procedures and techniques. Communicate effectively to conduct staff and departmental meetings.
• Attend various related meetings to obtain and disseminate pertinent information. Attend to complaints related to housing operations.
• Assist the HR Manager with the preparation of annual budgets and monthly forecasts. Monitor and control the budget throughout the year.
• Assist incoming employees' manager and provide accurate information. Greet internal and external customers in a friendly and professional manner and handle requests efficiently.
• Maintain accurate reports of staff housing allocation.
• Create and distribute flyers and memos, newsletters as assigned.

An Assistant Housing Manager serving Hilton brands works on behalf of our Guests and with other Team Members. To successfully fill this role you should maintain the attitude, behaviors, skills and values that follow:

• Previous experience in Staff Accommodation in hospitality or an equivalent role
• Positive attitude and strong leadership skills
• Good communication and people skills
• Committed to delivering a high level of customer service both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on your own or in teams

Desirable capabilities and distinctions:

• Knowledge of hospitality
• Good knowledge of employment law and employee relations
• IT proficiency
• Basic Fire and Safety certification
• Basic Life Support certification

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Required Experience:

Manager