Processing Back Office Executive

Sharaf DG LLC; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to manage telecom service requests for SMB clients. In this dynamic role, you will process service activations, verify customer documents, and ensure compliance with internal guidelines. Your ability to coordinate with cross-functional teams and maintain accurate records will be crucial for success. This position offers an exciting opportunity to work in a fast-paced environment where your contributions will directly impact client satisfaction and operational efficiency. If you thrive on challenges and have a passion for delivering exceptional service, this role is perfect for you.

Qualifications

• 1-3 years of experience in telecom operations or processing roles.
• Strong attention to detail and excellent data entry skills.

Responsibilities

• Handle end-to-end processing of telecom service requests.
• Coordinate with sales team and maintain accurate logs of activities.

Skills

Attention to detail

Data entry skills

Communication skills

Coordination skills

Ability to work in a fast-paced environment

Education

Bachelor's degree in Business Administration

Bachelor's degree in Commerce

Tools

MS Excel

CRM tools

Enterprise systems

Job description

Key Responsibilities:

1. Handle end-to-end processing of new telecom service requests from SMB clients.
2. Verify customer documents and ensure compliance with internal and regulatory guidelines.
3. Coordinate with the sales team to validate order details and customer information.
4. Process service activations, plan changes, upgrades, and disconnections within defined SLAs.
5. Track and follow up on pending requests and escalations to ensure timely resolution.
6. Maintain accurate logs of processing activities and update internal systems regularly.
7. Maintain and organize client data, contracts, and service-related documents.
8. Generate regular reports related to order processing, activations, and client onboarding.
9. Assist in resolving discrepancies related to customer accounts or documentation.
10. Collaborate with cross-functional teams like logistics, billing, and technical support.
11. Support audits by ensuring documentation and process compliance.
12. Handle internal coordination for smooth delivery of telecom solutions to SMB clients.

Required Skills & Qualifications:

1. Bachelor's degree in Business Administration, Commerce, or related fields.
2. 1-3 years of experience in telecom operations, back office, or processing roles.
3. Strong attention to detail with excellent data entry and documentation skills.
4. Proficiency in MS Excel, CRM tools, and enterprise systems.
5. Good communication and coordination skills.
6. Ability to work in a fast-paced, process-driven environment.