Customer Service jobs in United Arab Emirates

Job Requisition ID : 170828

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

The primary focus of the role will be to act as the link between the various roles in the branch and the external service providers such as workshop, drivers, external regulatory agencies etc to ensure a seamless vehicle delivery to the customer each time, while maintaining error free transaction records of purchases and invoicing done at Dubaiand Abu Dhabi Electric Mobilitybranch.

• Coordinate all vehicle deliveries for each day by ensurirngthat vehicles are sent to the workshop for cleaning and servicing; ensure accessories are fitted as per specifications from the customers and that the vehicle is prepared for delivery with zero errors and omissions.
• Ensure timely and complete documentation pertaining to the registration of vehicles which include insurance, number plates, relevant documents, invoicing, sales letters and gate passes,to ensure a smooth sales process.
• Coordinate with drivers to ensure that all demo cars are cleaned, fuelled, and thoroughly checked and kept ready for test drives for the day.
• Conduct physical and system inventory checks on a daily basis to inform Branch Sales Managers and Sales Executives of available stocks.
• Oversee display of vehicles in the location to ensure these are displayed as per required standards.

• Customer service experience
• Communication skills
• Analytical skills
• Proficient in Microsoft Office

• Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

• Bachelors Degree in Economics, Finance, Engineering, or a related discipline.
• 2 years’ experience in a similar role
• Proficient in SAP
• Proficient with MicroSoft Office and MicroSoft Excel
• Efficient co-ordination in respect of the day-to-day activities of a retail operation