Front Desk Supervisor

Millennium Downtown Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Abu Dhabi seeks a Front Desk Supervisor to deliver exceptional customer service and ensure a memorable guest experience. Responsibilities include overseeing front desk operations, managing staff, and handling guest inquiries and complaints. If you are a dynamic individual with strong leadership skills, we invite you to apply.

Qualifications

• Experience in hospitality management or front desk supervision.
• Ability to handle guest complaints with professionalism.
• Knowledge of hotel standards and procedures.

Responsibilities

• Deliver exceptional customer service and foster guest relationships.
• Supervise Front Desk staff and ensure service quality.
• Manage guest complaints and personalize service based on profiles.

Skills

Customer Service

Communication

Supervision

Problem Solving

Job description

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.

Key Job Responsibilities:

• Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Cultivate positive working relationships with the Front Office team.
• Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
• Stay updated on hotel and local services, providing information and addressing guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Ensure guests receive the expected accommodation and amenities.
• Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.