Front Desk Agent

SupportFinity™; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a dynamic Front Desk Agent to provide exceptional customer service and ensure guest satisfaction. The ideal candidate will have a degree in hospitality, strong interpersonal skills, and experience in a hotel front office. Responsibilities include greeting guests, managing check-ins and check-outs, and providing information about hotel services and local attractions. Join our team to advance your career in a fast-paced, multicultural environment.

Qualifications

• Degree in hospitality preferred.
• Prior experience in Front Office Department of a hotel.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide professional and customer-focused service to guests.
• Process accounts from check-in to check-out accurately.
• Maintain up-to-date knowledge of hotel information and local services.

Skills

Customer Focus

Interpersonal Skills

Problem-Solving

Computer Literacy

Multilingual Communication

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
3. Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions, to respond effectively to guest queries.
5. Monitoring rate levels and occupancy rates daily.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
8. Ensuring guest privacy by not disclosing any guest details.
9. Having a full understanding of hotel policies, procedures, service standards, and hotel facilities and happenings.

Skills, Education, Qualifications & Experiences

Ideally, candidates should hold a degree in hospitality with prior experience in the Front Office Department of a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language, strong interpersonal skills, and problem-solving abilities. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, and personable, with an outgoing, charismatic, and approachable character. Ability to work well under pressure in a fast-paced environment is crucial. You should be a great team player, comfortable working with a diverse, multi-cultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork